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10 10 2017
Customer Engagement Hub (CEH) – A Key For Unique Customer Interaction

Customer Engagement Hub (CEH) – A Key For Unique Customer Interaction

In today’s growing new business era, ‘customer’ and ‘digital’ are clearly inseparable. Mobility is the convergence center of new customer journey and messaging is the common way of customer communication in all channels. Mass has already ended. It is clear that every customer and his/her experience is unique. Read More
14 09 2017
Unique Customer Engagement With Digital Ecosystems

Unique Customer Engagement With Digital Ecosystems

Customers today expect digitalized, secure and personalized shopping experience within the most convenient times for them. Enterprises should give a meaning of all digital customer footprints for justification and this is only possible with delivering real-time & connected experience across journeys and channels, otherwise customers simply switch to competitors. Read More
Nihan
Nihan Tuncay 07 09 2017
AI Bubbles for Your CSR?

AI Bubbles for Your CSR?

Let’s imagine, when your CSR or one of your dealers enters the system and a virtual assistant helps them to know the customer better, not missing a detail and offering the best available product they can buy or reminding the CSR an opportunity for a segment upgrade for customer. Read More