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Chun-ling
Chun-ling Woon 11 05 2017
The customer journey: the new life cycle in the digital economy

The customer journey: the new life cycle in the digital economy

We’re just a week away from this year’s TM Forum Live, which if past years are anything to go by will provide an excellent platform for discussions on the topics I have explored in my recent blogs. Read More
Chun-ling
Chun-ling Woon 03 05 2017
Engage, monetize and care

Engage, monetize and care

My recent blogs have explored why and how communication service providers (CSPs) are now evolving into digital service providers (DSPs), and also focused on the importance of innovation in BSS/OSS once the enterprise product catalogue (EPC) has been consolidated. Read More