Telaura
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Telaura is an application that consists of Telco CRM components. It has been developed by taking the BSS requirements of a Telecom operator as its basis.Telaura is an application that consists of Telco CRM components. It has been developed by taking the BSS requirements of a Telecom operator as its basis.
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Customer Account Management
It is an application that has been developed more on the basis of customer interaction and experience management (CEM) as opposed to Customer relations management (CRM)... -
Product Management
Product Management module enables limitless and hierarchical structured product definitions including fundamental resource and service management. -
Channel Management
Channel Management allows you to define your sales channels in any hierarchical structure you desire and also allows the assignment of sales and servicing authorization in accordance with the skills of your channels -
Loyalty Management
Loyalty management allows you to create loyalty programs that enables the creation of long term relationships with your customers and to reward your loyal customers. -
Retention Management
Customer retention management enables the acquisition of customer loyalty in the long term. You can learn about customer dissatisfaction and their future expectations via questionnaires and surveys. -
Contact Management
Contact management allows you to view your customer's interactions from a single source. -
Campaign Management
Campaign management enables you to specify appropriate campaigns for your target audience and will also be able to monitor every phase of the campaign in detail . -
Voucher Management
Voucher management facilitates the creation of pre-paid card inventory in accordance with pre- specified rules in order to increase sales of your products and also monitor your card inventory in detail. -
Lead - Feasibility Management
Corporate Sales and Feasibility product aims to create leads for potential and present customers in the market, the creation of proposals for the corresponding leads and the transformation of leads that have been transformed into opportunities, to direct sales. -
Sales and Order Management
Sales and Order Management Module, has been designed to enable a simple and secure order entry for multiple and complex telecom products, and to ease the monitoring of the sales process and to shorten their entry into the market.
* Telaura, Version 3.1 runs on Oracle Database 11g R2, Oracle Linux 5.5, and Oracle Weblogic Server 11g R1
