Etiya Questus have been developed for the large corporations who have a multi-partner and a very large customer base to meet their customers’ and partners’ notices such as complaint, suggestion and question, ensure follow-up, produce the required solutions and consequently with the aim of increasing customer satisfaction.
This system aims to provide business benefits include the following;
- • Identifying the business process, customer notice and process maps of enterprise, works done by the right person at the right time.
- • Prioritization of tasks and enhancing control.
- • Following in detail all the information related to the customer and following the previous reports.
- • Monitoring of service quality of business services to improving quality of service.
- • Increasing the efficiency of the team and thus reduce the cost.
Business Process Management infrastructure is used for managing to customer notice. It is possible to managing more effectively workforce, optimizing processes and can be made flexible flows from flows with this module.
Etiya Questus Complaint Management System:
- • Jobs can be defined for the realization of work by a person, a group, a sub-process or system in the process.
- • The association between tasks and roles can be performed with identification of roles.
- • The actions required to move the process can be determined and it is possible to clarify the steps of notification solution.
- • Routes which are determining the relations between actions in the flow tasks can be defined.
- • Multi-language support is available.