Etiya's award-winning Business and Operations Support System portfolio focuses on accelerating time-to-market, reducing order-to-cash cycles, and increasing customer brand loyalty. The fine-tuned, readily integrated package is tailored to Telco service providers and is the most complete catalog-driven BSS/OSS offer in the market.
The product suite provides tools for product developers to create, sell, and monetize innovative digital services from concept to retirement. Service providers can efficiently manage the customer quote-to-cash process, eliminating errors while increasing customer value with personalized up-sell and cross-sell offers.
Etiya provides a 360-degree customer view to all sales channels, including third-party channels, and a consistent customer experience across devices and channels that is enriched with predictions and personalized recommendations driven by learning-based algorithms. Etiya is the only vendor bridging rule-based systems and autonomous learning, algorithm-driven applications. It is a pioneer in applying social media analytics to customer experience management.
The portfolio contains nine preintegrated products. As required, they make use of core capabilities of other Etiya products and Etiya technical foundations. For example, Etiya Configure, Price, Quote uses relevant functional components from Etiya Omni Channel Self Care, Etiya Product Catalog Management, and Etiya Order Orchestration. The products can also be deployed independently and interface with other products, such as third-party product catalogs.
Etiya’s solutions have high levels of scalability, able to manage millions of orders per day and handling over 100 million subscribers and 400 million products. Its business processes and business entities are certified with the latest TM Forum standards, TM Forum Frameworx version 15, and have achieved the highest number of conformant TM Forum Business Process Framework Level 3 Certifications (108) of any vendor. Developed using Java EE standards, the multi-tiered architecture has open APIs that conform to TM Forum standards to speed integration and extension. Deployment options include open source relational and NoSQL databases and JEE certified application servers, on cloud, on-premise, or hybrid.
Your most valuable assets are your customers – give them the value they deserve with Etiya CRM!
Etiya Customer Relationship Management is highly customer-centric, enabling you to interact with your customers on any platform or via any channel and to exceed their expectations. Etiya provides a 360-degree customer view to all sales channels and an omni-channel customer experience that is enriched with predictions and recommendations that are driven by learning-based algorithms. Customer metrics are defined dynamically to provide business-oriented customer insights.
The Etiya Customer Relationship Management solution includes:
Etiya Customer Relationship Management Differentiation
Personalize your customer interactions and speed business processes with Etiya CEM!
With Etiya Customer Experience Management you can predict your customer’s next step and proactively take the best action, in real time, to provide a superior customer experience. This is accomplished with autonomous learning, algorithm-driven technologies and sentiment analysis. Etiya provides a unified contextual view to personalize interactions and engage customers. An executive summary includes dynamically configured business metrics, customer journey steps, process Key Performance Indicators (KPIs), and trends.
Etiya Customer Experience Management Differentiation
Let your customers manage and control their own products and services with Etiya Omni Channel Self Care!
Etiya Omni Channel Self Care enables service providers to market, sell, and maintain simple or complex communication products and services online. All customer interactions are managed seamlessly to provide a consistent and unified online presence. Self-care enables customers to access and manage their account any time, anywhere, on any device through a high-performance user interface.
Your customers can buy and manage their products and services through any channel, such as the Web, Sales Agent, Rebundler, or kiosk, with each channel having an awareness of what has been done via other channels, thus providing a consistent customer experience. They can access your company via multiple devices while enjoying the same consistent experience.
Through analytics and autonomous learning, service providers can launch campaigns to specific customer profiles.
Etiya Omni Channel Self-Care Differentiation
Convert social media interactions into actionable marketing intelligence!
Etiya Social Media Analytics monitors, analyzes, and summarizes social media interactions to determine communities of interest for marketing campaigns. The results provide actionable marketing intelligence. The product creates and nurtures brand advocates through micro-segmented social media campaigns that focus on specific interests.
Coupled with Etiya Customer Relationship Management, Etiya Social Media Analytics provides new opportunities for cross-sells and up-sells.
Etiya Social Media Analytics Differentiation
Configure complex products efficiently and easily, and quickly launch offers to the market!
Etiya Product Catalog Management supports and manages the product lifecycle by managing services, marketing, and commercial and technical catalogs. It provides flexible offer and catalog configuration.
Etiya Product Catalog Management Differentiation
Create the best quote for your customer, whether an enterprise, rebundler, or consumer!
For the B2B market, Etiya Configure, Price, Quote (CPQ) manages the complexity of generating multiple engineered services (usually handled by separate departments) and combining them into a single quote. For the retail market, Etiya CPQ focuses on customizing packages to determine which package is best for the customer.
Etiya CPQ relies on Product Catalog, Omni Channel Self Care, and Order Orchestration to create the best quote for the end customer, whether it is an enterprise, a rebundler, or a consumer, as well as to provide a consistent cross-channel experience.
Etiya CPQ's innovative, agile, and modular approach and real-time analysis enables service providers to offer optimum offers or prices to customer during the order process.
Etiya Configure, Price, Quote Differentiation
High performance, work flow, task management solution with exception management capabilities, built for Tier 1s!
Etiya Order Orchestration flexibly configures and customizes all customer interaction flows between a company and its customers. It captures orders from all sales portals and validates orders to maintain business integrity. Etiya Order Orchestration can handle millions of orders per day.
Business rules from the company’s product and service catalog ensures a safe and secure order entry, enriches the customer experience, and orchestrates the orders.
Etiya Order Orchestration can use Etiya Order Entry and Etiya Order Negotiation capabilities or interface with other systems for order entry and negotiation functions. Etiya Order Entry and Etiya Order Negotiation can only be used with Etiya Order Orchestration.
Etiya Order Orchestration Differentiation
The next generation of convergent charging and billing!
Etiya Billing Management provides the ability to bill and invoice complex bundles of voice, data, and video-driven products, as well as value-added services. The solution supports complex discounts, equipment and spending controls, and sales commitments. The solution provides a real-time convergent charging and billing experience based on industry-compliant product models, with carrier grade performance and operational ease.
Etiya Billing Management Differentiation
State-of-the-art tariff technology
Convergent online, in real-time, and offline charging
Extensive billing functionality
Support for a wide range of products, ranging from voice, text, data, and video services to event and content-based services.
Make the right offer to the right customer to the right time!
Etiya Campaign Management is an enhanced marketing tool to get ahead of the competition with challenging and attractive campaigns. Campaign Management provides test campaign executions , defines a campaign budget, and automatically ends the campaigns when the quota or budget is reached.
Create marketing lists using the Etiya Business Rule Engine to increase customer value and acquire new customers.
Turn sales pipeline management into revenue!
Etiya Lead Management simplifies and automates the lead management process seamlessly from acquisition to sales. It manages the identification of existing customers and the acquisition of new customers, and enables leads to convert to orders with one click.
Manage the entire partner ecosystem efficiently!
Etiya Partner Relationship Management manages and simplifies the partner ecosystem and lifecycle process through an agile and efficient system. It enables service providers to gain competitive advantage through partner synergies.
Manage your workforce efficiently!
Etiya Workforce Management enhances the creativity and effectiveness of teams. It provides automatic suggestions for task duration, determination of the actual task duration, and automatic work assignment for critical compliance or operational tasks.
Mobile Integration for Android & iOS
Advanced Reporting Module
Understand customers’ needs and satisfy them with the right offers at the right time!
Etiya Event-Driven Marketing is a smart system that analyzes customers based on all data sources, and dynamically executes actions based on configured events and rules. It understands and utilizes customer behavior to identify the best offers and prices according to the customer’s loyalty and existing service portfolio. Choosing the right marketing actions at the right time will maximize customer satisfaction and increase revenue through cross- sell and upsell.
Rule-Based Marketing Recommendation Engine
Event-Based Marketing (Real-Time) Recommendation Engine
Marketing List Management
Use information about your customers to market to them!
Etiya's Real Time Big Data Analytics enables service providers to gain knowledge about their customers to enable one-to-one marketing and to uncover new revenue opportunities. By turning large unstructured event and interaction-based datasets into purposeful information, Big Data Analytics enables service providers to improve customer experience, customer care, and operational efficiency, and to enhance their competitive edge.
Through Etiya's hands-on experience, service providers can use big data technologies to implement a cost effective and scalable analytics infrastructure.