Etiya's award-winning Telaura Suite is a fine-tuned, readily-integrated telco B/OSS package focused on accelerating time-to-market, reducing order-to-cash cycles and increasing customer brand loyalty for communication and digital service providers. Telaura Suite supports product development units by providing tools to create, sell and monetize innovative digital services. With its guided selling feature, Telaura Suite supports operational units to handle customer requests and eliminate errors while helping them to increase customer value with up-sell and cross-sell offers.
Telaura Suite provides a 360-degree customer view at micro and macro levels. It allows offering specialized campaigns and employing unique strategies for a single customer as well as supporting business units for decision-making in broader scales.
Telaura Suite's business processes and business entities are certified with latest TM Forum Standards.
Somemto is Etiya's Social Media Management product that enables Communications and Digital Service Providers to increase purposeful Omni-channel interaction and brand advocacy.
It helps to monitor, analyze, and summarize the social media interactions to actionable intelligence and marketing actions. Somemto determines communities of interest, and provides targeted social campaigns to create and nurture brand advocates.
Coupled with Telaura Suite CRM, Somemto provides unprecedented opportunities for cross-sells and up-sells.
Etiya's Big Data Analytics enables Communications and Digital Providers to gain unprecedented knowledge on its customers achieving one-to-one marketing and uncovering trends for new revenue opportunities. By turning large unstructured datasets (event and interaction-based) into purposeful information, Big Data Analytics enables operators to improve customer experience, customer care, and operational efficiency, and to enhance their competitive edge over other rival operators.
Establishing a successful data-driven real-time analytics environment through Etiya's hands-on experience, operators can make use of big data technologies to implement cost effective and infinite scalable analytics infrastructure.
Make the Right Offer to the Right Customer to the Right Time!
Telaura Campaign Management is an enhanced marketing tool to get ahead of competitors with challenging and attractive campaigns. Campaign Management provides test executions for the campaigns, defines a budget for the campaign, and automatically ends the campaigns when its quota or budget is reached.
With the support of the Telaura Rule Engine, it is possible to identify a marketing list from your customers to increase customer value as well as acquire new customers.
Turn Sales Pipeline Management into Revenue!
Telaura Lead Management is a seamless tool for easing and automating the lead management process from acquisition to sales. The lead-to-cash flow supports identifying existing customers as well as acquiring new customers and supports creating orders from leads with one click.
Configure Complex Products Efficiently and Easily, and Launch Offers Faster to the Market!
Telaura Product & Catalog Management supports the core business by managing services, marketing, and commercial catalogs. The flexible configuration of offers and catalogs helps to create challenging marketing strategies with Omni-Channel support.
Manage Your Business Rules!
Telaura Suite Rule Engine is a system that manages inconsistent and complex business rules easily.
Accelerate Business Through Integrity and Flexibility!
Telaura Sales & Order Management is a flexible product that allows configuring and customizing all customer interaction flows between a company and its customers. It captures orders from all sales portals and validates orders to maintain the integrity of business throughout the entire enterprise. Accessing business rules from the company's own product and service catalog enables a safe and secure order entry, enriches and orchestrates the orders with its SOA to serve as a backbone for the enterprise.
Manage the Entire Partner Ecosystem Efficiently!
Telaura Partner Relation Management offers capabilities to manage and simplify the entire partner ecosystem and lifecycle process through an agile and efficient system. It enables Communication and Digital Service providers to gain competitive advantage due to the increased agility through the created synergies between partners.
Manage Your Workforce Efficiently!
Telaura Workforce Management offers capabilities to enhance the creativity and effectiveness of modern teams through automatic system suggestions for task duration estimates, determination of the actual task duration, and automatic work assignment for critical compliance or operational tasks.
Mobile Integration for Android & iOS
Advanced Reporting Module
The Most Valuable Assets are the Customers – Give Them the Value They Deserve with Telaura CRM!
Telaura CRM is highly customer-centric, thus facilitates the company's methodology to interact on any platform or channel with its customers in order to meet and exceed the consumers' expectations and needs. It enables to build customer insights with 360-degree customer view to employ specialized and more effective strategies to increase customer value.
Inclusion and Management of
Support Customers With the Right Customer Complaint Management Tools!
Every unresolved customer complaint damages a company's reputation, business relationships, and inevitably harms your business. Telaura Customer Complaint Management is a comprehensive product which improves the efficiency and performance of your business by providing the ability to assign, track, and resolve every complaint with intelligible ticketing. It helps to increase the customer satisfaction with every query, thus enables to get the most of the existing customers' value.
Improve and Guide Churn Flows With Telaura Retention & Churn Management!
Telaura's Retention & Churn Management is a smart assistant for customer representatives to identify churn customers, to suggest the best solution, and to give them the best alternatives to get back precious customers.
Provide a highly flexible and secure way to interact in real-time with network resources and associated business systems!
Telaura Access Management provides powerful, configurable, secure, and ready-built connectivity and interaction between the partners' operational and business support systems. It offers a highly flexible and secure way for 3rd parties, such as MVNOs, cloud-based application providers, content providers, customers, and other enterprises, to interact in real-time with business systems and network resources within a communication service providers' domain.
Understand Customers' Needs and Satisfy Them With the Right Offers to the Right Time!
Telaura Event-Driven Marketing is a smart system that is capable of analyzing customers through all data sources, and of dynamically executing actions based on configured events and rules with Big Data infrastructure. It enables to understand and utilize customer behavior to identify the best offers/prices for end-customers according to their loyalty and existing service portfolio. Choosing the right marketing actions to the right time will maximize customer satisfaction and increase revenue remarkably through cross- and upsell.
Rule-Based Marketing Recommendation Engine
Event-Based Marketing (Real-Time) Recommendation Engine
Marketing List Management
Manage your network!
Telaura Network Resource Management covers Activation, Inventory, Discovery, and Device Management. Through the network-aware service catalogue, it offers a service-aware approach and zero touch activation.
The New Form of Personalization through Self-service and Self-care Applications!
Simplifying complex sales transactions and increasing customer experience by offering the right product to the right customer at the right time through the right channel. Etiya's CPQ-featured Telaura Suite has the capability to serve all business lines (retail, wholesale and enterprise) and to provide a consistent cross-channel experience.
Contract & Order Management
Business Rules & Constraints
Telaura Suite Offers Advanced Capabilities to Take Advantage of the New NFV/SDN Technologies!
Telaura Suite's Omni-channel product catalog with next generation dynamic configurable NFV & SDN networks optimizes operational agility and efficient service operations. Etiya's catalog-driven B/OSS simplifies the lifecycle management of new digital and communication product bundles. Telaura Suite's business-centric approach and common, industry-standardized (TM Forum) and SID-based data model enables operators to meet future requirements and interoperability between current and next generation networks.
Easily Sell and Manage Complex Communication Services Online!
Telaura Digital Commerce Enabler is a specialized platform for marketing, selling and maintaining complex communication and digital services online. It is specifically designed for making customer interactions simple enough for customers. With its adjoined mobile and web interfaces, all customer interactions are available to self-care and seamlessly synched with the back-end systems. Telaura Digital Commerce Enabler helps CSPs to constitute and strengthen their online presence. With its advanced product catalog, bundling multiple communication services is possible for 3P/4P players in communication business.
Telaura Digital Commerce Enabler's business processes and business entities are certified with latest TM Forum Standards.
Next Generation of True Convergent Charging and Billing!
Telaura Billing Management provides the ability to bundle the vast variety of voice, data and video-driven products and value-added services with complex discounts, equipment, spending control and commitments. It enables to offer profitable products in-line with customer demands and short time-to-market. The ability of true convergent charging and billing experience based on industry-compliant product model with carrier grade performance and operational ease are the keys to stay competitive and successful.
State of the Art Tariff Technology
Convergent Online/Real-Time and Offline Charging
Extensive Billing Functionality Including:
Wide Range of Product Support