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Telaura Suite

Features


Somemto


Big Data Analytics


somemto big data analytics Telaura cpq nfv/sdn customer complaint management Product & Catalog Management Lead Management Rule Engine Sales & Order Management Partner Relationship Management Retention & Churn Management Event-Driven Marketing e-Commerce Portal billing management workforce management campaign management Customer Relationship Management Network Resource Management

Telaura Suite

Overview


Etiya's award-winning Telaura Suite is a fine-tuned, readily-integrated telco B/OSS package focused on accelerating time-to-market, reducing order-to-cash cycles and increasing customer brand loyalty for communication and digital service providers. Telaura Suite supports product development units by providing tools to create, sell and monetize innovative digital services. With its guided selling feature, Telaura Suite supports operational units to handle customer requests and eliminate errors while helping them to increase customer value with up-sell and cross-sell offers.

Telaura Suite provides a 360-degree customer view at micro and macro levels. It allows offering specialized campaigns and employing unique strategies for a single customer as well as supporting business units for decision-making in broader scales.

Telaura Suite's business processes and business entities are certified with latest TM Forum Standards.

Products


Modules:

  • Customer Relationship Management
  • Sales & Order Management
  • Product & Catalog Management
  • Event-Driven Marketing
  • Digital Commerce Enabler
  • Billing Management
  • Lead Management
  • Customer Complaint Management
  • Retention & Churn Management
  • Campaign Management
  • Partner Relationship Management
  • Workforce Management
  • Network Resource Management
  • Rule Engine

Further features:

  • CPQ
  • SDN/ NFV
  • 3-Layered Product Catalog Management for managing technical, marketing and commercial aspects of communication products and services
  • 4P bundling
  • Omni-Channel customer experience management
  • Guided selling
  • Central validation engine
  • Smart marketing integration
  • Customer analytics
  • 360-degree customer view
  • Customer, Product and Order Lifecycle Management
  • User-friendly GUI with mobile and web support
  • Standardized Rest API sets

Benefits


  • Up-selling and cross-selling opportunities
  • Guided selling, smart offers and increased customer value
  • Accelerate 'time-to-market'
  • Fasten order-to-cash cycles
  • Decrease operational cost
  • Increase ROI
  • Increase profitability, sales and revenue
  • Increase customer , satisfaction, loyalty and retention
  • Certified with TM Forum standards

Telaura Suite Solutions


  • Telaura Suite for Wireless
  • Telaura Suite for Integrated Revenues and Customer Management
  • Telaura Suite for Digital Services
  • Telaura Suite for Omni-Channel Commercial Service

Platforms


  • On-premise
  • On-cloud (private)

Somemto - Social Media Management Tool

Overview


Somemto is Etiya's Social Media Management product that enables Communications and Digital Service Providers to increase purposeful Omni-channel interaction and brand advocacy.

It helps to monitor, analyze, and summarize the social media interactions to actionable intelligence and marketing actions. Somemto determines communities of interest, and provides targeted social campaigns to create and nurture brand advocates.

Coupled with Telaura Suite CRM, Somemto provides unprecedented opportunities for cross-sells and up-sells.

Features


  • Analyze social media outreach effectiveness with real-time sentiment analysis and social media analytics
  • Monitor social accounts and brand mentions across social media platforms
  • Track interaction history
  • Customer profiling and loyalty management
  • Respond and engage with audiences on social networks quickly
  • Measure competitors and their behaviors
  • Market and advertise management with social media pages
  • Define alert rules with dynamic criteria
  • Integrate with business applications such as CRM systems or ticketing systems
  • Streamline workflows
    • Share workload amongst teams or departments
    • Assign tasks
    • Send and receive real-time notifications

Benefits


  • Create actionable intelligence and undertake marketing actions through customer insights
  • Cross-sell and up-sell opportunities
  • Increase customer satisfaction & experience by monitoring their experiences and interactions with the brand
  • Increase customer retention and decrease in customer complaints
  • Improve brand advocacy and loyalty
  • Increase speed and agility to social media strategy
  • Improve call center time lags by resolving customers' queries and concerns quickly
  • Identify new marketing strategies and markets to invest
  • Certified with the TM Forum industry standards

Platforms


  • On-premise
  • On-cloud (private)

Big Data Analytics

Overview


Etiya's Big Data Analytics enables Communications and Digital Providers to gain unprecedented knowledge on its customers achieving one-to-one marketing and uncovering trends for new revenue opportunities. By turning large unstructured datasets (event and interaction-based) into purposeful information, Big Data Analytics enables operators to improve customer experience, customer care, and operational efficiency, and to enhance their competitive edge over other rival operators.

Establishing a successful data-driven real-time analytics environment through Etiya's hands-on experience, operators can make use of big data technologies to implement cost effective and infinite scalable analytics infrastructure.

Features


  • User Experience Analytics to detect end-user service quality
  • Structured, semi-structured, unstructured data analytics
  • Data-driven real-time analytics
  • Infinite scalable infrastructures
  • Data Warehouse, Data Modeling and Implementation
  • Big Data Technologies Experience from NoSQL to Hadoop
  • ETL tool knowledge and hands-on experience: ODI, Informatica, SAP BO Data Services
  • BI tool knowledge and hands-on experience: SAP BO, Oracle BI, QlikView, Tableau, Cognos, Qlik Sence
  • Hadoop, MongoDB, HBase, Elastic Search, PostgreSQL Administration Services

Benefits


  • Targeted campaign interactions to the right time
  • Cost effectiveness and operational efficiency
  • Decrease in customer complaints and increase in customer loyalty
  • TM Forum Big Data Analytics Strategy Consultancy
  • Etiya's hands-on experience

Platforms


  • On-premise
  • On-cloud (private)

Campaign Management

Overview


Make the Right Offer to the Right Customer to the Right Time!

Telaura Campaign Management is an enhanced marketing tool to get ahead of competitors with challenging and attractive campaigns. Campaign Management provides test executions for the campaigns, defines a budget for the campaign, and automatically ends the campaigns when its quota or budget is reached.

With the support of the Telaura Rule Engine, it is possible to identify a marketing list from your customers to increase customer value as well as acquire new customers.

Features


  • Dynamic management of marketing list
  • Periodic announcements to potential or existing customers via email, SMS, or calls
  • Configure customer benefits and collaterals
  • Define campaign eligibility rules
  • Create and manage campaign KPIs such as budget or cost
  • Define and create campaigns for regions, sales channels, resellers, MVNOs, or any roles
  • Pilot version of campaigns to ensure campaign strategy
  • Monitor campaign performance and success rates
  • Facilitate sales channels for outbound/inbound campaign execution with activity management
  • Rule engine support to find the best offer for customers
  • CTI Integration for call center agents

Benefits


  • Increase revenues
  • Boost customer acquisition with fast campaign execution and automatic response support
  • Increase customer contact success and value through pre-validated offers
  • Certified with the TM Forum industry standards
  • Fast, reliable integration into external systems due to RESTful APIs and standardized processes

Platforms


  • On-premise
  • On-cloud (private)

Lead Management

Overview


Turn Sales Pipeline Management into Revenue!

Telaura Lead Management is a seamless tool for easing and automating the lead management process from acquisition to sales. The lead-to-cash flow supports identifying existing customers as well as acquiring new customers and supports creating orders from leads with one click.

Features


  • Lead prioritization and enhancement
  • Generate leads from existing sources (CRM, DWH) or load external list with lead adaptor
  • REST APIs allow lead acquisition through different channels/platforms (e.g. mobile apps, websites)
  • Design customer-specific solutions during feasibility processes through embedded excel spreadsheets
  • Monitor detailed information about sales pipelines and sales performance channels through dashboards
  • Access information needed to achieve sales anytime and anywhere (Telaura Mobile Ready interface)
  • Fully automated lead-to-cash flow with CRM and Order Management integration

Benefits


  • Decrease operational costs
  • Eliminate possible errors (caused by manual entries)
  • Monitor sales pipeline performance for sales representatives and channels (real-time)
  • Turn leads into revenues through built-in Order Management integrations
  • Support sales representatives to negotiate with customers effectively through built-in CRM and Product Catalog integrations
  • User-friendly interface to speed up the negotiations processes
  • Activity-based task assignment and notifications to support day-to-day operations
  • Certified with the TM Forum industry standards
  • Fast, reliable integration

Platforms


  • On-premise
  • On-cloud (private)

Product & Catalog Management

Overview


Configure Complex Products Efficiently and Easily, and Launch Offers Faster to the Market!

Telaura Product & Catalog Management supports the core business by managing services, marketing, and commercial catalogs. The flexible configuration of offers and catalogs helps to create challenging marketing strategies with Omni-Channel support.

Features


  • Single, centralized source for all product and service information
  • Define offers and bundles with one configuration by building blocks
  • Dynamic rule engine support for complicated service, business and marketing rules
  • Manage service, resource, product, and offer dependencies – allowing vertical and horizontal dynamic relations
  • Configure and customize relations between various PCM entities
  • Product Lifecycle Management for creating, approving and releasing offers to the market and removing them
  • Enhanced configuration via user-friendly user interface
  • REST APIs support sales portals and e-Commerce platforms
  • Easily integrated with other Telaura Suite products and external modules
  • Easy integration with external systems through standardized APIs

Benefits


  • Increase customer satisfaction and sales
  • Quick and cheap product development
  • Reliable product portfolio management
  • Quick response to market and customer needs timely
  • Certified with the TM Forum industry standards
  • Fast, reliable integration

Platforms


  • On-premise
  • On-cloud (private)

Rule Engine

Overview


Manage Your Business Rules!

Telaura Suite Rule Engine is a system that manages inconsistent and complex business rules easily.

Features


  • Automatic complete feature: rules are configured faster and more accurate
  • Track the effect of rules and rule updates in an integrated system
  • Before any rule is executed, pre-validations can be run at the rule set level
  • Develop any feature or add business rules during run-time due to the dynamic adaptor
  • Current business rules can be changed without deployment
  • With its rule sets – which can occur as clustered rules – and generic structure it can be easily integrated into any other system
  • Runs successfully on OSS/BSS platforms

Benefits


  • Decrease development costs
  • Clearing actual operation of business system of ever-changing and complex business rules
  • Certified with the TM Forum industry standards
  • Fast, reliable integration into any other system (generic structure)

Platforms


  • On-premise
  • On-cloud (private)

Sales & Order Management

Overview


Accelerate Business Through Integrity and Flexibility!

Telaura Sales & Order Management is a flexible product that allows configuring and customizing all customer interaction flows between a company and its customers. It captures orders from all sales portals and validates orders to maintain the integrity of business throughout the entire enterprise. Accessing business rules from the company's own product and service catalog enables a safe and secure order entry, enriches and orchestrates the orders with its SOA to serve as a backbone for the enterprise.

Features


  • Enhanced CPQ functionalities with ready integration for CRM, Product Catalog, and Rule Repository
  • Dynamic rule support for exceptional business interaction rules for different channels and roles
  • Credit, service availability, inventory checks
  • Order approval workflows for both customer negotiations and internal controls
  • Order capture and validation for all external systems and e-Commerce channels ensure business integrity and secures revenues
  • Price alteration and specialized discount options for special customers and authorized users
  • Built-in order reports to monitor operational and sales performance
  • Bulk order support for mass operations and requests of big customers
  • Guided selling to support sales agents with recommendations and warnings
  • Role and channel-based eligibility rules allow authorized sales agents to give special discounts to customers
  • SOA-based order orchestration for faster and efficient implementation of new service/product releases
  • Flexible and reliable order management from both user-friendly interface or external channels through RESTful APIs
  • Simple and secure order entry with user-friendly GUI

Benefits


  • Increase revenues and order success rates
  • Increase upsell/cross sell opportunities
  • Increasing customer lifetime value
  • Certified with the TM Forum industry standards
  • Fast, reliable integration

Platforms


  • On-premise
  • On-cloud (private)

Partner Relationship Management

Overview


Manage the Entire Partner Ecosystem Efficiently!

Telaura Partner Relation Management offers capabilities to manage and simplify the entire partner ecosystem and lifecycle process through an agile and efficient system. It enables Communication and Digital Service providers to gain competitive advantage due to the increased agility through the created synergies between partners.

Features


  • Modular design
  • Advanced customization options
  • Manage partner agreements and commitments
  • Define partner hierarchy
  • Conduct surveys
  • Improve partner skills through trainings and exams
  • Get complaints and suggestions from partners
  • Generate revenue sharing with partners
  • Receive and manage partner orders
  • Manage partner recruitment process
  • Manage lifecycle of potential partners

Core modules

  • Partner Account Management
  • Partner Settlement and Payment Management
  • Partner Communication Management
  • Partner Performance Management
  • Partner Order Management
  • Partner Skills & Training Management
  • Partner Recruitment Management
  • Partner Reporting Management

Benefits


  • Improve time-to-market
  • Enhance loyalty and creation of synergies with partners
  • Improve customer experience throughout the sales channels
  • Increase Average Revenue per User through bundling, B2B support, revenue sharing
  • Reduce operational expenses and costs for training/communicating across sale channels
  • Reduce dependencies on internal IT and inefficient legacy B/OSS systems
  • Certified with the TM Forum industry standards
  • Fast, reliable integration

Platforms


  • On-premise
  • On-cloud (private)

Workforce Management

Overview


Manage Your Workforce Efficiently!

Telaura Workforce Management offers capabilities to enhance the creativity and effectiveness of modern teams through automatic system suggestions for task duration estimates, determination of the actual task duration, and automatic work assignment for critical compliance or operational tasks.

Features


  • Automatic work assignment through defined rules
  • Automatic system suggestions for task duration estimates - based on task type, employee skills, availability, and location
  • Control entire workforce process
  • Access to real-time information about tasks currently being executed and available resources

Dynamic Workflows

  • Automate progression and execution of different administrative processes
  • Create new dynamic workflows with drag and drop

Calendar Management

  • Track appointments with customers
  • System finds available teams to assign the appointment

Performance Management

  • Deliver significant return on investment through a range of operational efficiency benefits and through tapping the full potential of the employees' work day

Mobile Integration for Android & iOS

  • Track all task progresses and daily work orders with smartphones – where and when the managers want

Advanced Reporting Module

  • Analyze employee data and tasks
  • Scheduled and ad-hoc reporting
  • Access to all essential data and ability to take necessary actions

Benefits


  • Increase employee satisfaction
  • Improve service quality through quick responses with the best person available
  • Decrease management intervention, delays, and misplacements
  • Decrease training and management costs
  • Managers focus on encouraging employees and handling special cases rather than routine reporting and task distribution
  • Certified with the TM Forum industry standards
  • Fast, reliable integration

Platforms


  • On-premise
  • On-cloud (private)

Customer Relationship Management

Overview


The Most Valuable Assets are the Customers – Give Them the Value They Deserve with Telaura CRM!

Telaura CRM is highly customer-centric, thus facilitates the company's methodology to interact on any platform or channel with its customers in order to meet and exceed the consumers' expectations and needs. It enables to build customer insights with 360-degree customer view to employ specialized and more effective strategies to increase customer value.

Features


  • Identify customers with their associate bill accounts through individual/organizational relations to reach marketing objectives
  • User-friendly interface to reduce data entry efforts
  • Manage large business customers, their accounts and their account relations
  • Create sponsor billing accounts for individuals/organizations for payment responsibility
  • Manage MVNO's customers or any other 3rd party customer
  • Manage asset accounts of customers, owners and end-users
  • Collect customers' social profiles from several sources
  • Store and track touchpoints with customer and create interaction history
  • Assign customers to community, group, or segments for marketing, sales and operational activities
  • Manage customer risk/value/credit for customer retention and loyalty calculations
  • Increase security for customer information by enhanced user permission configurations
  • Provide all information and warnings to customer representatives to keep customers happy and take necessary actions
  • Readily integrated with Order Management and Customer Complaint Management systems to view customer orders and complaints
  • Share CRM data with external systems in a secure and effective way – with RESTful APIs

Inclusion and Management of

  • Prospect
  • Party
  • Customer
  • Contact
  • Customer & Billing Account
  • Customer & Billing Interactions
  • Customer Account & Product Contact History
  • Analysis & Report

Benefits


  • Increase revenues
  • Increase customer loyalty
  • Reduce operational spending
  • Certified with the TM Forum industry standards
  • Fast, reliable integration

Platforms


  • On-premise
  • On-cloud (private)

Customer Complaint Management

Overview


Support Customers With the Right Customer Complaint Management Tools!

Every unresolved customer complaint damages a company's reputation, business relationships, and inevitably harms your business. Telaura Customer Complaint Management is a comprehensive product which improves the efficiency and performance of your business by providing the ability to assign, track, and resolve every complaint with intelligible ticketing. It helps to increase the customer satisfaction with every query, thus enables to get the most of the existing customers' value.

Features


  • Powerful ticketing with comprehensive customer and complaint history, prioritization, SMS and e-mail notifications, and bulk ticket operations
  • Establish service level agreements (SLAs) to set, manage, and meet customer expectations
  • Define of ticket priorities and resolution times
  • Unique configurable access control that allows customers to supervise each agents' authorization
  • Support customers across multiple channels and manage all complaints in one place
  • Create reports that enable to set data-driven goals and track metrics
  • Integrate into other CRM business applications
  • Built-in Phone Channel: Computer-telephone Integration (CTI) leads agents to connect and respond customers quickly
  • Graphics based on Business Process Modeler

Benefits


  • Increase customer satisfaction and value
  • Improve business efficiency and performance
  • Decrease customer churn rate
  • Certified with the TM Forum industry standards
  • Fast, reliable integration

Platforms


  • On-premise
  • On-cloud (private)

Retention & Churn Management

Overview


Improve and Guide Churn Flows With Telaura Retention & Churn Management!

Telaura's Retention & Churn Management is a smart assistant for customer representatives to identify churn customers, to suggest the best solution, and to give them the best alternatives to get back precious customers.

Features


  • Automated churn process
  • Identify of suitable customers for the churn recovery process
  • Define business rules to determine the most suitable solution for the customer
  • Prioritization and decision-making based on customer value and termination reasons
  • Provide alternative solutions if churn customer is not satisfied with initial offer
  • Guide customer representatives to respond to customers through business rules and customer value
  • Offer advantageous prices (in churn catalogs) to persuade customers not to churn
  • Full order management integrations ease churn process and prevent errors due to manual order entry

Benefits


  • Reduce operational costs
  • Increase in efficiency and revenues
  • Up-sell and cross-sell opportunities
  • Recovery of reputation
  • Certified with the TM Forum industry standards
  • Fast, reliable integration

Platforms


  • On-premise
  • On-cloud (private)

Access Management

Overview


Provide a highly flexible and secure way to interact in real-time with network resources and associated business systems!

Telaura Access Management provides powerful, configurable, secure, and ready-built connectivity and interaction between the partners' operational and business support systems. It offers a highly flexible and secure way for 3rd parties, such as MVNOs, cloud-based application providers, content providers, customers, and other enterprises, to interact in real-time with business systems and network resources within a communication service providers' domain.

Features


  • Enabling third parties to manage own data (e.g. user profiles) and ability to secure business control over virtual assets
  • Custom transaction configurations in real-time through graphical workbench (without system interruption)
  • Ability to carry out a full test of transactions with integrated tools before going live
  • Centralized password management of all target networks and systems
  • Sharing limited network resources through connection pooling
  • User management within multiple organizations through multiple LDAP and Active Directory authentication support
  • Pre-loaded library of standard API's and proprietary system interfaces such as REST, web services, https, TCP/IP, TL1 telnet, or CLI

Benefits


  • Minimized operational risks due to centralized password management
  • Fully secure transactions with full audit trails that protect the service provider and its partners
  • Significant reduction of internal IT development and support costs due to the high configurability
  • Sophisticated flow control of transactions to ensure network and systems capabilities are not overextended and always remain under the control of the service provider
  • Certified with the TM Forum industry standards
  • Fast, reliable integration

Platforms


  • On-premise
  • On-cloud (private)

Event-Driven Marketing

Overview


Understand Customers' Needs and Satisfy Them With the Right Offers to the Right Time!

Telaura Event-Driven Marketing is a smart system that is capable of analyzing customers through all data sources, and of dynamically executing actions based on configured events and rules with Big Data infrastructure. It enables to understand and utilize customer behavior to identify the best offers/prices for end-customers according to their loyalty and existing service portfolio. Choosing the right marketing actions to the right time will maximize customer satisfaction and increase revenue remarkably through cross- and upsell.

Features


Rule-Based Marketing Recommendation Engine

  • Synchronously and asynchronously
  • Able to base rules on data from different sources
  • Define execution time, duration and period of events
  • Support batch processing over bulk data

Event-Based Marketing (Real-Time) Recommendation Engine

  • Able to receive required input from different sources/systems
  • Define complex events reusing simple events based on the following patterns: Sequential Event; Aggregations; Threshold; Missing Event; Logical Relations

Marketing List Management

  • Create marketing list from different datamarts using a user-friendly dashboard
  • Take actions over the marketing list via multiple notification channels (email, SMS, IVR, and social media)
  • Simulate campaign participation rate and expected revenue/profit
  • Create decision trees on dashboard to be executed by rule engine

Scenario-Flow Editor

  • Create flows by drag and drop function
  • Generate other flows reusing predefined flows
  • Set priority on the flow
  • Sop and start the flow any time

Action Management

  • Send notifications from different channels (offering, customer call)
  • Limit actions by time parameters, number of occurrence, and dependency on other actions

Benefits


  • Increase revenue, customer loyalty and brand value
  • Decrease in churn rate
  • Understand and utilize customer behavior to identify the right marketing actions
  • End-customers get best offers/prices for their loyalty and existing service portfolio

Platforms


  • On-premise
  • On-cloud (private)

Network Resource Management

Overview


Manage your network!

Telaura Network Resource Management covers Activation, Inventory, Discovery, and Device Management. Through the network-aware service catalogue, it offers a service-aware approach and zero touch activation.

Platforms


  • On-premise
  • On-cloud (private)

Telaura Suite Configure, Price, Quote (CPQ)

Overview


The New Form of Personalization through Self-service and Self-care Applications!

Simplifying complex sales transactions and increasing customer experience by offering the right product to the right customer at the right time through the right channel. Etiya's CPQ-featured Telaura Suite has the capability to serve all business lines (retail, wholesale and enterprise) and to provide a consistent cross-channel experience.

Features


Product Configurator

  • Creation of simple/complex bundle offers – associated with discounts and commitments
  • Flexible/configurative features to support product catalog definition and association with channels

Pricing Engine

  • Offer the best price to the customer based on many events/rules

Quoting System

  • Create a consistent quote where all rules are applied in real-time
  • Able to save quote for a configurative time period

Proposal Management

  • Manage proposal process from creation to customer delivery
  • Create fast proposals with pre-built templates (company branding features)
  • Approval mechanisms in case proposal content confirmed by authorized users

Contract & Order Management

  • Associate proper service types with appropriate contracts during order process
  • Validation performance at required stages of the order process
  • Customer notifications

Business Rules & Constraints

  • Drive of CPQ configuration and pricing engine
  • Able to execute rules and restrictions via integration to internal/external systems
  • Direct users to offer optimum offers/prices to customer during order process through real-time outcomes

Benefits


  • Increase customer experience, sales and revenues
  • Simplify and fasten complex sales transactions with pre-optimized proposal and order processes
  • Optimize order-flow-channel from lead-to-close
  • Improve cross-channel visibility and management
  • Opportunity to accelerate roll-outs of new products and pricing configurations
  • Ensure up-to-date pricing and product configuration information
  • Reduce errors through a central access, manage, and control of offers
  • Reduce pricing and quoting errors by executing rules and constraints in real-time

SDN / NFV

Overview


Telaura Suite Offers Advanced Capabilities to Take Advantage of the New NFV/SDN Technologies!

Telaura Suite's Omni-channel product catalog with next generation dynamic configurable NFV & SDN networks optimizes operational agility and efficient service operations. Etiya's catalog-driven B/OSS simplifies the lifecycle management of new digital and communication product bundles. Telaura Suite's business-centric approach and common, industry-standardized (TM Forum) and SID-based data model enables operators to meet future requirements and interoperability between current and next generation networks.

Features


  • Adapt NFV/SDN onto the BSS domain with minimal effort
  • Catalog-driven order management
  • Manage hybrid (virtual/physical) products in one unified Omni-channel product catalog
  • Easily create new products provided by VNFS
  • Easy product bundling, including virtual/physical services
  • Effectively manage policies with dynamic configuration options
  • Common, industry-standardized and SID-based data model to cover future needs

Benefits


  • New revenue streams
  • Utilize legacy systems and lessen dependency on hardware
  • Decrease time-to-market by minimizing typical network operator cycle of innovation (agility)
  • Reduce infrastructure investment through equipment consolidation
  • Improve operational efficiency through higher uniformity of the physical network platform (e.g. reduced power/space, improved network monitoring)

Digital Commerce Enabler

Overview


Easily Sell and Manage Complex Communication Services Online!

Telaura Digital Commerce Enabler is a specialized platform for marketing, selling and maintaining complex communication and digital services online. It is specifically designed for making customer interactions simple enough for customers. With its adjoined mobile and web interfaces, all customer interactions are available to self-care and seamlessly synched with the back-end systems. Telaura Digital Commerce Enabler helps CSPs to constitute and strengthen their online presence. With its advanced product catalog, bundling multiple communication services is possible for 3P/4P players in communication business.

Telaura Digital Commerce Enabler's business processes and business entities are certified with latest TM Forum Standards.

Features


  • Selling to new and existing customers
    • Appointment Scheduling
    • Order Validation (Black List, Service Availability)
    • Resource Provisioning
  • Customer Self Care
    • Manage Products
    • Manage Usage
    • Manage Bills and Payments
    • Track and Manage Orders
    • Create/Inquire Trouble Tickets
  • Commercial and Marketing Product Catalog Management
  • Rate and Review Offers
  • Online Chat and Video Streaming

Benefits


  • Increase online presence
  • Increase online capabilities
  • Decrease operational costs by deflecting customers from call centers and offices
  • Increase customer satisfaction through customer-centric web & mobile self-care

Platforms


  • On-premise
  • On-cloud (private)

Billing Management

Overview


Next Generation of True Convergent Charging and Billing!

Telaura Billing Management provides the ability to bundle the vast variety of voice, data and video-driven products and value-added services with complex discounts, equipment, spending control and commitments. It enables to offer profitable products in-line with customer demands and short time-to-market. The ability of true convergent charging and billing experience based on industry-compliant product model with carrier grade performance and operational ease are the keys to stay competitive and successful.

Features


State of the Art Tariff Technology

  • Friends, family and community-based discounts
  • Quota-based & complex cross discounts
  • SID-compliant simple discount support entirely under CRM control

Convergent Online/Real-Time and Offline Charging

  • Support correlation-based real-time charging (following 3GPP procedures)

Extensive Billing Functionality Including:

  • Multi company billing; ready for MVNE/MVNO
  • On-demand billing
  • Ready for hot billing
  • Proration of balances on activation & deactivation
  • Revenue-based commitments on billing account or particular product level
  • Time-based commitments
  • Aggregate discounts provided from multiple discounts & apply all given discounts as penalty
  • Carryover commitments/installments during bundle packet changes

Wide Range of Product Support

  • Telco services: Fixed line or GSM telephony, VoIP, SMS, MMS etc.
  • Data: ADSL, GSM/GRPS, GSM/3G
  • IPTV, video-on-demand, pay-per-view
  • Event and content-based services
  • Other fixed line/leased data services: ATM, frame-relay
  • One-time and/or periodic charges (data line rental, ADSL Modem Fee, cable TV subscriptions)
  • Utility & distribution services (electricity, water, natural gas)

Benefits


  • True convergence
  • Increase customer loyalty through quick personalized discounts & complex offerings
  • Technology openness & infrastructure compatibility
  • Carrier Grade Technology & operational excellence

Platforms


  • On-premise
  • On-cloud (private)