We are pleased to inform you that ETIYA has been shortlisted as a candidate for the “Most Innovative Use of AI Technology Award” at AfricaCom 2018, with its AI-powered automated Customer Service project.
Within the scope of the shortlisted project, ETIYA aimed to reply and manage corporate customer e-mails, sent to the CCS (Corporate Customer Services) team, through Customer Service Management and artificial intelligence-powered customer notification management solution.
ETIYA has placed an important service in the centre of the customer's future digital roadmap with its artificial intelligence solution, through autonomous learning and natural language processing method, which has strategic importance in digital transformation.
Since 2004, Etiya has become a fast-growing and leading Independent software vendor providing a comprehensive product portfolio, with more than 600 employees in 9 offices worldwide.
Throughout 2017 we have been working on our strategy and ambitions. We have become a company with great ambition and now a shift in our company vision. Our goal is to become a strong global player in the market and expand our expertise from telco to other industries. Therefore we want to have a unique brand strategy supported by our new brand identity.
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