Etiya received the “Disruptive Innovation Award” for its work with Fizz, a completely digital mobile and internet sub-brand that provides an online customer experience for do-it-yourself smart digital consumers. Etiya specializes in enabling digital transformation of service providers that prioritize the digital customer experience. Its Digital BSS solution enables operators to take a “clean break” from existing systems, processes and culture by setting up digital sub-brands that target digital-savvy customers. Etiya deployed end-to-end, turnkey BSS, OSS, and network core for Vidéotron’s “digital first” Fizz brand. Fizz runs on Etiya’s AI-driven, Cloud-based Digital Business Platform, which enables fast and effective transformations, minimizes CapEx, enables fast implementation, and scales easily.
Etiya was announced as finalist for “Outstanding Customer Centricity" category in the TMForum Excellence Awards 2019 with its Fizz project. Fizz mobile and internet brand launched in late 2018 with rave reviews. Fizz provides a completely digital, online customer experience for do-it-yourself smart digital consumers. There are no retail stores. Services are provisioned immediately, SIMs are delivered to the user within a few hours, and activation occurs immediately. The customer’s digital journey is a fun gaming experience with rewards, badges, and perks. They are treated as members of the Fizz community, not as customers. Fizz runs on Etiya’s business and network infrastructure, using virtualized software on a public cloud. This minimizes CapEx, enables implementation in 10 months, and scales easily.
Etiya’s Catalog-Driven Order Management (CDOM) for Customer Centricity aims to simplify order management, provide an end-to-end visibility of orders, and improve delivery times and fulfillment of all products/bundles. Avea chose Etiya’s Telaura solutions to launch Project UNICORN, placing a centralized product catalog, unified order capture and customer order orchestration layer at the core of Avea’s ecosystem.
You’ve been added to our mailing list. We’re happy to report that you will be among the first to hear