Overview

With Etiya Customer Experience Management service providers can personalize your customer interactions and speed up business processes. You can predict your customer’s next step and proactively take the best action, in real time, to provide a superior customer experience. This is accomplished with autonomous learning, algorithm-driven technologies, and sentiment analysis. Etiya provides a unified contextual view to personalize interactions and customer engagements. An executive dashboard includes dynamically configured business metrics, customer journey steps, process Key Performance Indicators (KPIs), and trends.

Benefits

    • Complete contextual engagement identifies insights and “next best actions” to be taken proactively in real time
    • Product and offer recommendations are based on customer behavior and emotions
    • Agents can focus on the customer with a personalized, dynamic dashboard, resulting in a unified, omni-channel customer experience
    • Organizational KPIs are aggregated in executive summary reports

Blog

Customer Engagement Hub (CEH) – A Key For Unique Customer Interaction

Read

Blog

Unique Customer Engagement With Digital Ecosystems

Read
    Customer Experience Management Brochure Company Overview Download

    Please fill the required fields

    send
    send
    send

    Please fill the required fields

    send
    send
    send

    Contact Us

    Thank You!

    You’ve been added to our mailing list. We’re happy to report that you will be among the first to hear