Etiya Showcases AI-driven Customer Experience Management and Self-care at Mobile World Congress 2018
Reshape the digital customer experience journey with AI and catalog-driven B/OSS
Etiya uses autonomous learning, algorithm-driven technologies, and sentiment analysis to reshape the customer’s engagement journey. The customer’s next step can be predicted based on behavior and emotions, so the service provider can proactively take the best action—in real time—to provide a superior customer experience.
ETIYA, the leading independent software vendor providing AI and catalog driven BSS/OSS, will showcase its artificial intelligence (AI)-driven customer experience management and self-care solution at Mobile World Congress in Barcelona.
As announced in December 2017, ETIYA and Openet are jointly launched Digital as a Service (DaaS) solution, which has been built on the AI-driven end-to-end Digital Business Platform; a cloud enabled SaaS with complete BSS, OSS and core network. The two companies now plan to demonstrate DaaS together at Mobile World Congress. DaaS is a cloud-based, modular solution that helps MVNOs and ‘digital first’ sub-brand operators develop their businesses and manage costs predictably. Its subscription model also reduces the risk of an upfront investment.
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