Will AI end fraud in telecoms?
Fraud is, unfortunately, still rife throughout the telecommunications industry, and has previously proved remarkably resistant to efforts to stamp it out.
Indeed, the TM Forum says fraud remains one of the most significant threats to operator margins and security today, noting that fraud attacks “occur continuously on even the most monitored networks, forcing operators to constantly improve their methods of protection”.
We are all, by now, fairly familiar with the types of fraud and scams that have been perpetrated by criminals for years. There are the missed call scams on mobile or fixed lines that persuade you to phone a premium rate service. Or the scams that offer a “free” ring tone and then sign you up to a subscription without your knowledge.
Now that mobiles phones and smart devices often hold personal information such as access to emails and mobile banking apps, the situation has become even scarier.
As well as the cost to users, fraud is a major financial burden for operators. For example, the Global Telecoms Risk Management Gl...