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Taking a cloud native approach to customer experience

IT applications that support customer experience (CX) are transitioning to cloud native technology, culture and ways of working. More than 80% of communications service provider (CSP) respondents surveyed by TM Forum in 2020 said they plan to move at least half of their CX IT estate to the cloud within three years. There have now been enough successful CX transformations all round the world for the industry to develop a wealth of best practices, well-defined Open APIs, and common success factors that hold true across geographies, service provider groups and lines of business. Read this report written by TM Forum to understand: •    The most common success factors that are driving CX transformation for CSPs around the globe •    The difference between cloud-based and cloud native applications •    How TM Forum standards and best practices can help CSPs accelerate the benefits of cloud native operations •    How companies like Axiata, stc, Three Ireland, Vidéotron, Vodafone UK and Vodafone ...

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22 February 2021

Taking a cloud native approach to customer experience

IT applications that support customer experience (CX) are transitioning to cloud native technology, culture and ways of working. More than 80% of communications service provider (CSP) respondents surveyed by TM Forum in 2020 said they plan to move at least half of their CX IT estate to the cloud within three years. There have now been enough successful CX transformations all round the world for the industry to develop a wealth of best practices, well-defined Open APIs, and common success factors that hold true across geographies, service provider groups and lines of business. Read this report written by TM Forum to understand: •    The most common success factors that are driving CX transformation for CSPs around the globe •    The difference between cloud-based and cloud native applications •    How TM Forum standards and best practices can help CSPs accelerate the benefits of cloud native operations •    How companies like Axiata, stc, Three Ireland, Vidéotron, Vodafone UK and Vodafone ...

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22 February 2021

CSPs should look to vertical industries for 5G monetization opportunities

Vertical diversification will be the key to 5G success for CSPs The arrival of 5G represents a significant inflection point for the telecoms industry. In recent years, the industry has been marred by financial troubles as communications service providers (CSPs) have faced declining market share at the hands of internet content providers (ICPs) such as Amazon, Facebook, and Apple. Now in grave danger of becoming minority players in their own industry, 5G may be the last chance for CSPs to turn around their misfortunes.   Despite the lack of a clear “killer use case” for 5G, CSPs must move forward with deployments of the 5G network. Now more than ever, CSPs will need to have a clear plan for how they will monetize the network and get a return on their investment. One strategy that has emerged as a key priority for CSPs is the diversification of revenue by expanding into new industry verticals.  The little that we do know about potential 5G use cases indicates that much of the opportunity lies in serving the enterprise segment—offering industry-uniqu...
10 February 2021
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Technology is the Power of Future; Human is the Power of Technology

“Digitalization”, which has become even more important in the COVID-19 pandemic, is also one of the most valuable requirements of the Human Resources departments. Digitalization needs of organizations can accelerate in parallel with the increase in the number of employees, companies operating in more than one place, globalization or the increase in the number of customers.   Even before the pandemic, many companies gave up traditional methods in Human Resources processes such as selection, placement, wage, performance, career management, training and development, and transferred these processes into digital environments. In addition to the systems that include all processes in the digitalized Human Resources departments, there is now a digital teammate: HR Chatbots. Alias Artificial Intelligence-Driven HR Assistants!  HR Chatbots are now designed to answer frequently asked questions to HR departments in the busiest use. Every month, hundreds and thousands of questions are answered by chatbots before they are delivered to HR. Number of companies using this ...

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30 November 2020

Technology is the Power of Future; Human is the Power of Technology

“Digitalization”, which has become even more important in the COVID-19 pandemic, is also one of the most valuable requirements of the Human Resources departments. Digitalization needs of organizations can accelerate in parallel with the increase in the number of employees, companies operating in more than one place, globalization or the increase in the number of customers.   Even before the pandemic, many companies gave up traditional methods in Human Resources processes such as selection, placement, wage, performance, career management, training and development, and transferred these processes into digital environments. In addition to the systems that include all processes in the digitalized Human Resources departments, there is now a digital teammate: HR Chatbots. Alias Artificial Intelligence-Driven HR Assistants!  HR Chatbots are now designed to answer frequently asked questions to HR departments in the busiest use. Every month, hundreds and thousands of questions are answered by chatbots before they are delivered to HR. Number of companies using this ...

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30 November 2020

Digital Transformation in Finance and Retail

  During the pandemic period, once more we realized how much we need digital transformation in all service areas and industries. Our research shows that many companies achieve tangible commercial gains with digital transformation. Transforming business processes and systems brings profitability, increased customer satisfaction, new business opportunities, and operational speed. In our market research, together with CIO Update, we asked about the digital transformation strategies of Turkey's leading financial and retail companies. As you shape your Digital Transformation journey, you can use our report to access important data and provide insight into market maturity and expectations. The report covers Turkey market, it is available in Turkish •    Digital maturity of leading companies •    Leaders and departments embracing the transformation •    Transformation expectations and priorities •    Effects of Transformation on Customer Interaction • &nb...
18 November 2020
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