2019 and The Changing Concept of Transformation

Whilst we embark on a new year with companies across industries forging lots of ambitious plans and all sorts of change programs, it’s worth reflecting on how the past year has brought inevitable developments to the concept and approaches around digital transformation. Today digital transformation is far more than just a trendy term or the flavor of the month. In fact, a recent study from around the world shows that 97% of online companies are launching a digital transformation and this figure has risen to 67% for non-online companies. Compared to the 2017 results of the same survey, there is a 20% increase in digitalization. At this point, we can easily say that there are very strong factors behind the accelerating pace of digital transformation. Since it is not possible to examine all the factors individually in this article, we would like to focus on the three most critical. The first ones are the productivity and profitability factors that are very relevant to each other and pose global problems. In markets where risky economic indicators are increasing, more effic...

Will AI end fraud in telecoms?

Fraud is, unfortunately, still rife throughout the telecommunications industry, and has previously proved remarkably resistant to efforts to stamp it out.  Indeed, the TM Forum says fraud remains one of the most significant threats to operator margins and security today, noting that fraud attacks “occur continuously on even the most monitored networks, forcing operators to constantly improve their methods of protection”. We are all, by now, fairly familiar with the types of fraud and scams that have been perpetrated by criminals for years. There are the missed call scams on mobile or fixed lines that persuade you to phone a premium rate service. Or the scams that offer a “free” ring tone and then sign you up to a subscription without your knowledge. Now that mobiles phones and smart devices often hold personal information such as access to emails and mobile banking apps, the situation has become even scarier.  As well as the cost to users, fraud is a major financial burden for operators. For example, the Global Telecoms Risk Management Gl...