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Technology is the Power of Future; Human is the Power of Technology

“Digitalization”, which has become even more important in the COVID-19 pandemic, is also one of the most valuable requirements of the Human Resources departments. Digitalization needs of organizations can accelerate in parallel with the increase in the number of employees, companies operating in more than one place, globalization or the increase in the number of customers.   Even before the pandemic, many companies gave up traditional methods in Human Resources processes such as selection, placement, wage, performance, career management, training and development, and transferred these processes into digital environments. In addition to the systems that include all processes in the digitalized Human Resources departments, there is now a digital teammate: HR Chatbots. Alias Artificial Intelligence-Driven HR Assistants!  HR Chatbots are now designed to answer frequently asked questions to HR departments in the busiest use. Every month, hundreds and thousands of questions are answered by chatbots before they are delivered to HR. Number of companies using this ...

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30 November 2020

Technology is the Power of Future; Human is the Power of Technology

“Digitalization”, which has become even more important in the COVID-19 pandemic, is also one of the most valuable requirements of the Human Resources departments. Digitalization needs of organizations can accelerate in parallel with the increase in the number of employees, companies operating in more than one place, globalization or the increase in the number of customers.   Even before the pandemic, many companies gave up traditional methods in Human Resources processes such as selection, placement, wage, performance, career management, training and development, and transferred these processes into digital environments. In addition to the systems that include all processes in the digitalized Human Resources departments, there is now a digital teammate: HR Chatbots. Alias Artificial Intelligence-Driven HR Assistants!  HR Chatbots are now designed to answer frequently asked questions to HR departments in the busiest use. Every month, hundreds and thousands of questions are answered by chatbots before they are delivered to HR. Number of companies using this ...

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30 November 2020

Digital Transformation in Finance and Retail

  During the pandemic period, once more we realized how much we need digital transformation in all service areas and industries. Our research shows that many companies achieve tangible commercial gains with digital transformation. Transforming business processes and systems brings profitability, increased customer satisfaction, new business opportunities, and operational speed. In our market research, together with CIO Update, we asked about the digital transformation strategies of Turkey's leading financial and retail companies. As you shape your Digital Transformation journey, you can use our report to access important data and provide insight into market maturity and expectations. The report covers Turkey market, it is available in Turkish •    Digital maturity of leading companies •    Leaders and departments embracing the transformation •    Transformation expectations and priorities •    Effects of Transformation on Customer Interaction • &nb...
18 November 2020
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How to build tailored customer engagement structures for perfect digital adaptation of operators

According to a survey, 49% of customers in Latin America claim that, even a single bad experience with the brand can have negative impacts on their loyalty. To preserve a long-lasting engagement and customer satisfaction, companies need to find appropriate products and solutions that perfectly fit in their organisational structure. Watch this on demand webinar to understand how; •    to create tailored engagement structures for personalized, integrated, and smooth experience •    to fill the gaps in customer journey and create perfect engagement  •    to generate better leads, close more sales with conversational marketing •    to improve customer service  •    agile and need-based Etiya Engagement Solutions help in building perfect engagement structures Speakers: Raul Canello, Sebastián Axelirud

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19 August 2020

How to build tailored customer engagement structures for perfect digital adaptation of operators

According to a survey, 49% of customers in Latin America claim that, even a single bad experience with the brand can have negative impacts on their loyalty. To preserve a long-lasting engagement and customer satisfaction, companies need to find appropriate products and solutions that perfectly fit in their organisational structure. Watch this on demand webinar to understand how; •    to create tailored engagement structures for personalized, integrated, and smooth experience •    to fill the gaps in customer journey and create perfect engagement  •    to generate better leads, close more sales with conversational marketing •    to improve customer service  •    agile and need-based Etiya Engagement Solutions help in building perfect engagement structures Speakers: Raul Canello, Sebastián Axelirud

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19 August 2020

Making AI More Effective (functionality + costs) for the whole company

Making AI More Effective (functionality + costs) for the whole company Artificial intelligence may provide meaningful contributions to all departments within a company at different times. Also, AI-supported system needs and requirements may differ for each department. So how is it possible to ensure correct AI efficiency (not only in terms of functionality but also in terms of cost)? As Etiya, we list three critical AI efficiency issues and our suggestions regarding them: - Implementation - AI as a Service / On-premise Centralized AI - Development - a powerful ecosystem  - Data - Internal data research and prioritization focus Let's discuss one by one; 1. Implementation - AI as a Service / On-premise Centralized AI AI is vital for competition on specific issues, regardless of the size of the company. As mentioned above, the market structure differentiates this requirement for each department in time and scope. A critical AI implementation decision depends on the correct evaluation of a number of variables: - Company size - Resource allocation - AI develo...
14 July 2020
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