Taking a cloud native approach to customer experience

IT applications that support customer experience (CX) are transitioning to cloud native technology, culture and ways of working. More than 80% of communications service provider (CSP) respondents surveyed by TM Forum in 2020 said they plan to move at least half of their CX IT estate to the cloud within three years. There have now been enough successful CX transformations all round the world for the industry to develop a wealth of best practices, well-defined Open APIs, and common success factors that hold true across geographies, service provider groups and lines of business. Read this report written by TM Forum to understand: •    The most common success factors that are driving CX transformation for CSPs around the globe •    The difference between cloud-based and cloud native applications •    How TM Forum standards and best practices can help CSPs accelerate the benefits of cloud native operations •    How companies like Axiata, stc, Three Ireland, Vidéotron, Vodafone UK and Vodafone ...

Technology is the Power of Future; Human is the Power of Technology

“Digitalization”, which has become even more important in the COVID-19 pandemic, is also one of the most valuable requirements of the Human Resources departments. Digitalization needs of organizations can accelerate in parallel with the increase in the number of employees, companies operating in more than one place, globalization or the increase in the number of customers.   Even before the pandemic, many companies gave up traditional methods in Human Resources processes such as selection, placement, wage, performance, career management, training and development, and transferred these processes into digital environments. In addition to the systems that include all processes in the digitalized Human Resources departments, there is now a digital teammate: HR Chatbots. Alias Artificial Intelligence-Driven HR Assistants!  HR Chatbots are now designed to answer frequently asked questions to HR departments in the busiest use. Every month, hundreds and thousands of questions are answered by chatbots before they are delivered to HR. Number of companies using this ...