Overview

Etiya Customer Service Management provides omni-channel predictive and prescriptive customer service recommendations and automatically orchestrates workflows. It uses sentimental, contextual, and customer behavioral analyses that result in increased Customer Service Representative (CSR) efficiency and customer satisfaction.

With Etiya Customer Service Management, CSRs receive prepopulated information about the customer situation that is collected from multiple channels and ready to use. The trouble’s root cause is predicted and the workflow provides prescriptive recommendations to communicate with the customer and resolve the trouble. As a result, CSRs spend more time focusing on the customer and less time manually resolving issues. This reduces both response and resolution time. So customer problems are resolved faster and on the first contact.

The use of autonomous learning and artificial intelligence enables personalization of the customer interaction, bringing humans back into customer service while at the same time automating service workflows.

Benefits

    • Proactive customer service management results in a consistently high level of predictable customer experience, which encourages customer loyalty, drives new monetization opportunities, and reduces customer churn
    • Campaign conversion rates and sales performance increase
    • Business processes and rules can be created or modified at any time, without development
    • Artificial intelligence and rules route trouble tickets quickly to the appropriately skilled agents to speed resolution
    • Efficiently monitor ticket information and agent or unit performance, on demand and in real time

Blog

Customer Engagement Hub (CEH) – A Key For Unique Customer Interaction

Read

Blog

AI Bubbles for Your CSR

Read

Blog

The customer journey: the new life cycle in the digital economy

Read

Blog

BSS partnerships aren’t working, we need to change our approach

Read

Blog

Event-driven marketing – buzz or reality?

Read
    Customer Service Management Brochure Company Overview Download

    Contact Us

    Please fill the required fields

    send
    send
    send

    Please fill the required fields

    send
    send
    send

    Thank You!

    You’ve been added to our mailing list. We’re happy to report that you will be among the first to hear