Overview

Etiya Order Management provides flexible, catalog-driven order capture, decomposition, validation, negotiation, orchestration, and execution with jeopardy, exception, and fall-out management. It flexibly configures and customizes all customer interaction flows between a company and its customers. It captures orders from all sales portals and validates orders to maintain business integrity. It can handle millions of orders per day. Catalog-driven order fulfillment enables operators to speed new offers to market and make fulfillment process changes with ease.

Etiya Order Management utilizes catalog definitions to dynamically recognize, transform, decompose, and execute customer orders, eliminating the need for IT involvement. Automated and manual tasks and processes can be defined via a graphical design environment. Business rules from the company’s product and service catalog ensure a safe and secure order entry.

Benefits

    • Processes are managed hierarchically, with relationships and inheritance models
    • Automatically validates order entry and provides error correction to reduce order fall-out
    • Unified order capture for all channels
    • Supports bulk orders
    • Resources can be reserved while customer and service eligibility are being verified, such as credit and black-list checks and inventory checks, to ensure business integrity
    • Improved customer experience with full order visibility, including expected completion time


     

Blog

The customer journey: the new life cycle in the digital economy

Read

Blog

Digital Disruption: A blessing or a curse?

Read

Blog

Orchestration everywhere – now what do we do

Read

Blog

AI-Powered Segmentation

Read
    Order Management Brochure Company Overview Download

    Contact Us

    Please fill the required fields

    send
    send
    send

    Please fill the required fields

    send
    send
    send

    Thank You!

    You’ve been added to our mailing list. We’re happy to report that you will be among the first to hear