Overview

With Etiya Omni Channel Digital Frontend self-care customers can access and manage their account any time, anywhere, on any device, with each channel being aware of what has been done via other channels. Through a high-performance user interface they can add or remove services or seek answers. This reduces the load on call centers and sales representatives.

Through Etiya customer interaction analytics and autonomous learning, service providers can launch campaigns to specific customer profiles.

The result is high quality customer engagements and positive customer experiences.

Etiya Omni Channel Digital Frontend is pre-integrated with other Etiya products, such as Product Catalog Management, to provide an end-to-end solution. Etiya Omni Channel Digital Frontend can also be used as a frontend to existing systems and is easily integrated via open APIs.

Benefits

    • End-user customers can buy and manage their account any time, anywhere, on any device
    • Customers have online visibility to all account details, such as contract details, assets, bill details, account balance, usage, usage remaining in their package, and expenditures
    • To improve the customer experience, online chat support agents see the progression of the customer’s journey
    • Orders can be started, for example, on the web and continued and fulfilled on a mobile device
    • Customers can see the impact order changes will have on their bills and can compare proposed changes before executing the order

Blog

Unique Customer Engagement With Digital Ecosystems

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Blog

The customer journey: the new life cycle in the digital economy

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    Omni Channel Digital Frontend Brochure Company Overview Download

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