Bouygues Telecom: Unifies Three Digital Brands on a Single Composable BSS Platform

Company Overview

Bouygues Telecom is one of France’s leading telecommunications operators, providing mobile, fixed broadband, television, and digital services to millions of customers. Following the acquisition of Euro Information Telecom, the company embarked on a large-scale transformation initiative to consolidate multiple brands, modernize its technology landscape, and create a unified operational foundation for future growth.

The Complexity of Large-Scale Telecom Migrations

To replace a legacy commercial platform without disrupting active operations, Bouygues Telecom needed a transformation approach capable of balancing business continuity, regulatory requirements, and multi-brand complexity.

• Migrate over one million active customers without commercial downtime.
• Consolidate three acquired brands while preserving their unique customer experiences and product models.
• Meet strict regulatory constraints governing customer data migration volumes.
• Unify customer care operations without increasing operational complexity or training requirements.
• Create a scalable platform capable of supporting future brands, products, and digital services.

Key Improvements and Capabilities

The transformation delivered a unified composable BSS platform that streamlined operations, improved agility, and enabled future-ready digital business models across multiple brands.