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Podcast

From the latest developments to cutting-edge innovations, Etiya’s Content Hub brings everything you need to stay ahead in telecom. Explore blogs, podcasts, e-books, case studies, reports, and events designed to keep you informed and inspired.

Signals of Change: AI, CX, and the New Telco Playbook
Podcast

Signals of Change: AI, CX, and the New Telco Playbook

BSS modernization is about more than deploying new technology. In this podcast, Aycan Gömeç, VP of Marketing at Etiya, discusses why successful AI adoption requires rethinking operating models around customer experience and delivering measurable business outcomes.

June 24, 2026

The Future is Integrated: Smarter CX through AI-driven Product Suites
Podcast

The Future is Integrated: Smarter CX through AI-driven Product Suites

Discover how comprehensive, tailored product suites are reshaping the landscape for communications service providers (CSPs).

July 5, 2025

How Digital Brands Win with Hyper-Personalization Strategies
Podcast

How Digital Brands Win with Hyper-Personalization Strategies

In this podcast with Sofiene Kamoun, VP Executive Innovation Advisor at Etiya, discover how digital brands empower CSPs to expand their value proposition and deliver laser-focused offers to customers. Strategies for successful diversification are discussed.

January 7, 2025

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Ensuring the Success of CX-Focused Digital Transformation with Etiya Digital BSS
Podcast

Ensuring the Success of CX-Focused Digital Transformation with Etiya Digital BSS

In this podcast with The Fast Mode, Gülnihal Kaya, VP of Managed Services at Etiya, shares how telcos are transforming customer experience with AI, open digital architectures, and cloud-native technologies.

From Operational Engine to Business Brain: The GenAI Shift in BSS
Podcast

From Operational Engine to Business Brain: The GenAI Shift in BSS

In this videocast, how Autonomous BSS is evolving from a back-office system into a strategic enabler — actively shaping customer experience, accelerating monetization, and improving operational efficiency. Digital Twin modeling, embedded GenAI, and autonomous agents are discussed.

From Chatbots to Multi-Agent Orchestration: The Business Value of Autonomous Operations
Podcast

From Chatbots to Multi-Agent Orchestration: The Business Value of Autonomous Operations

Join Ergün Mercan, VP of Strategic Account Development at Etiya, as he explores how Agentic AI and multi-agent orchestration are transforming telecom operations.

July 17, 2026

From Data to Decisions: How Digital Twin Technology Shapes Customer Experiences
Podcast

From Data to Decisions: How Digital Twin Technology Shapes Customer Experiences

Step into the world of Digital Twin of the Customer (DToC). In this podcast, Fahri Kerçek, Head of Product Strategy at Etiya, covers the concept from origin to practical implementation, and explores how DToC helps operators create unparalleled customer experiences.

June 11, 2024

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