Watch the Episode
What is the Podcast About?
Digital Twins play a fundamental role in a telco environment: they interpret customer data and provide context and intelligence that allow agents to operate with proper business understanding.
In this podcast, learn more about
- How Digital Twins differ from other customer data platforms and customer experience management tools?
- How they support deeper customer understanding and tailored customer interactions?
- How having the appropriate business intelligence allows telcos to be proactive?
- How scenario simulations are used to evaluate outcomes, to deliver higher campaign ROI?
- How Twin-based insights are used in agentic operations to support context-aware autonomy?
Listen to our podcast now.
Podcast Guest
Onur Gümüş
Senior AI Product Manager
