We are pleased to share that MedisaCEP-Customer Service Management, our joint project with Medisa Sigorta, has received the Bronze Smart-i Award in the “Operational Excellence and Efficiency” category at Smart-i Awards 2026.
The project, recognized under the title “AI-Powered Customer Service Transformation,” was built on Etiya Customer Service Management. This success highlights the value our technology brings to the insurance industry. It is further proof that our AI-powered, measurable, and future-ready approach to customer service delivers impact across industries. We are proud to lead transformation projects that bring greater intelligence, agility, and customer focus to operations. Looking ahead, our focus remains on building technologies that shape the operating models of the future and turn every interaction into sustainable growth, in line with our Exceed Everyday vision. Our sincere thanks go to our colleagues, the Medisa Sigorta team, and the Smart-i Awards jury. #ExceedEveryday