Etiya, a leading software company providing CX focused AI-driven BSS solutions, today announced its recognition as a Niche Player in the 2025 Gartner® Magic Quadrant™ for AI in CSP Customer and Business Operations. We believe that this recognition highlights Etiya’s commitment to enabling intelligent, agile, and personalized operations for Communications Service Providers (CSPs).
According to Gartner, “This Magic Quadrant helps communications service providers identify and evaluate AI vendors for their customer and business operations. It will guide CSP CIOs and technology leaders toward the right AI vendor choices in a rapidly evolving market.” Etiya was positioned for its Completeness of Vision and Ability to Execute. Etiya is driven by a robust AI-powered BSS portfolio integrating Agentic AI, digital twins, workflow automation, and real-time personalization.
"We feel that this recognition marks a defining moment in our global journey. To us, It affirms that our AI-native architecture, built to empower next-gen telcos, is now evaluated alongside the industry's most transformative technologies."
"In our opinion, being named in the Magic Quadrant is not just validation, it’s a statement of intent. We believe we’re shaping the AI-powered evolution of CX in telecom, not by following trends, but by defining what comes next.”"