What is the Webinar About?
Customer expectations are moving faster than traditional service models can keep up. For digital-first telcos, where every customer interaction happens online, even small frictions can mean lost trust, rising service costs and a customer who decides to leave.
Agentic capabilites are a game-changer in this environment. By bringing together autonomous decisions and intelligent operations, telcos can anticipate customer needs, resolve issues faster and deliver more seamless, proactive experiences.
In this webinar, we’ll explore how to translate the promise of agentic AI into real-world business impact.
Join James Crawshaw, Practice Leader at Omdia, Fahri Kercek, Director of Product Management and Strategy and Ergün Mercan, VP of Strategic Account Development at Etiya, and Mathieu Jette, Director of Customer Service at Fizz, Canada to learn how agentic transformation can improve customer experience, streamline operations and create measurable value both for the customer and for the service provider.
Watch this webinar to explore:
- the latest trends and customer expectations in telco customer services;
- specific CX and efficiency challenges faced by digital brands in customer care;
- the agentic upgrade of a chatbot-based customer service transforming customer interactions and operations;
- real-life experiences and business impact of a successful AI innovation project;
- key requirements and best practices for a telco AI transformation;
- Digital Twin-driven decision intelligence, agentic execution and multi-agent orchestration supporting CX, retention, and business growth;
- main considerations for telcos in implementing agentic capabilities.
Webinarı izlemek için linke tıklayın: From Chatbots to Autonomous Customer Care: Turning AI Innovation into Business Value, Free Etiya Webinar
Webinar dili İngilizcedir.
