The OmniChannel Project of Turk Telekom
Digital Transformation is always a complex process, but it is especially a challenge for large incumbent telcos, with several divisions working separately, using legacy systems. In most cases it takes several project phases until the whole operation is transformed.
Check out our case study, and see how Turk Telekom changed the way they operate:
- with a united customer database for all business units,
- launching a brand-new e-commerce platform,
- going from separate silos to Omnichannel solutions,
- introducing a new digital culture in the company.
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