Using Digital Twins to Improve the Customer Experience

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Digital Twins technology has been used in a variety of industries for decades but is probably most often identified with applications in aerospace manufacturing, architecture and computer-aided design. But there are also opportunities to use digital twins in telecoms to improve everything from customer experience (CX) to real-time network visibility and even autonomous networks.

Read this Etiya sponsored e-book to understand:

• How digital twins differ from processes such as business modeling or virtual testing
• How they fit into telecoms
• The potential impact of digital twins on customer experience
• Their ability to inform service assurance, network engineering and orchestration.

Author: Jesse Cryderman, TM FORUM Contributing Analyst

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