We’re proud to announce that as a full-stack customer experience-based BSS provider, Etiya has been recognised among the market representatives in the 2022 Gartner® Market Guide for CSP Customer Management and Experience Solutions.
Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management.
The Gartner® Market Guide for CSP Customer Management and Experience Solutions is prepared to help the CIOs at CSPs to identify market trends and hone sourcing strategies for customer management and experience solutions, targeting desired outcomes.
In this Market Guide, Gartner considers “the 20 suppliers listed to be representative of the CSP CM&X solutions market as they represent a wide variety of solutions, offering different portfolios, deployment/implementation approaches and focus areas for various segments of CSPs.”
Please contact us to find more about our CM&X solutions for CSP's.
Gartner, “Market Guide for CSP Customer Management and Experience Solutions”, Juha Korhonen, Amresh Nandan, Chris Meering, Susan Welsh de Grimaldo, 31 Janurary 2021. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.