Etiya’s Telaura Catalog Driven Order Management Wins TM Forum Excellence Award for Customer Centricity — Service Providers


Validates technical excellence, innovation and use of industry standards and best practices

ISTANBUL--(BUSINESS WIRE)--Etiya, a leading provider of catalog-driven B/OSS for digital and communications service providers (CSPs), announced today that its Telaura implementation at Avea won the TM Forum Excellence award for Customer Centricity — Service Provider, as selected by a distinguished panel of industry executives and experts.

Etiya’s Catalog Driven B/OSS and Telco CRM products won the Customer Centricity — Service Provider award by demonstrating the most effective use of TM Forum best practices and standards to improve customer centricity in terms of experience improvement and innovation. The product provides innovation in customer-life cycle, product-life cycle and order-life cycle management. By providing the mission-critical functions of CRM, product/service catalogs and order management, CSPs can launch new products within a few hours. The award highlighted Etiya’s implementation at Avea, an innovative mobile operator.

"Selection as finalists for the TM Forum Excellence Awards validates Etiya’s advanced technology, its use of best practices and standards to solve complex operator challenges and its continuous innovation," said Ali Durmus, Etiya’s CEO. “As time-to-market and customer experience become increasingly important market differentiators, CSPs must simplify order management, provide end-to-end order visibility, and speed the delivery and fulfillment of all products. By uniting disparate catalogs into a single product catalog, Etiya’s real-time Telaura Suite for Wireless enables CSPs to reduce customer wait times, reflect individual customer offers and simplify complex order processes across all channels and organizations — resulting in exceptional customer experiences.”

The winners were named during the VIP Gala Dinner on June 1, 2015 in Nice, France, and then honored in front of more than 3,000 delegates during the opening keynotes at TM Forum Live! on June 2nd. Etiya will be exhibiting at the event in booth 64 from June 2-4.