Overview

Today, improving the customer and employee experience has become the center of all strategies. For this reason, it is also critical to benefit from all necessary technological support in order to solve the problems of customers and employees quickly and effectively.

Chatbot is a rule-based or artificial intelligence-supported advanced conversational robot that simulates human conversations through digital messaging and can make real conversations for various purposes such as getting information and taking action on a subject.

Rule-based chatbots provide rule-based messaging with short and automated replies for standard questions. They are suitable for the optimization of notification processes based on the uncomplicated exchange of information and requests. On the other hand, artificial intelligence (AI) supported chatbots provide personalized messaging based on data and information received from all systems and channels. They are used for resource and process efficiency with response to complex requests and personalized notification management. Live chatbots work with AI support and enable instant communication by directing customers to a customer representative when necessary. They are appropriate for effective handling of ongoing purchasing issues and customer complaints.

Etiya Chatbot is an autonomous, real-time messaging tool supported by AI, allowing seamless customer management and can be easily implemented to all digital channels and applications within the organizations.

Etiya Chatbot is designed to optimize the use of organizational and operational resources while increasing internal/external customer satisfaction. It enables a fully integrated experience by easily integrating to all systems with its unique AI support and English, Spanish, Turkish, and French Natural Language Processing features.

The outstanding features of Etiya Chatbot are as follows:

Etiya HR Chatbot is an autonomous, AI-supported real-time messaging tool, allowing seamless employee management, and can be easily implemented to all digital channels in your organization. HR Chatbot helps HR professionals focus on more value-added projects by supporting many routine requests from employees, such as access to payroll documents and training requests.

Etiya HR Chatbot helps you achieve high employee satisfaction by providing 24/7 personalized service with fast and consistent answers. 

You can fill the form below to book a demo and learn more about our ready-to-use HR Chatbot flows.
 

Etiya IT Chatbot is an autonomous, AI-supported real-time messaging tool, allowing seamless IT helpdesk management, and can be easily implemented to all digital channels in your organization. 

IT Chatbot helps IT professionals focus on more value-added projects while supporting many routine requests of employees such as VPN support, email and password reset, account unlock, and MDM installations.

Etiya IT Chatbot helps you achieve high employee satisfaction and fewer IT helpdesk ticket requests by providing fast and consistent answers with 24/7 personalized service.

You can fill the form below to book a demo and learn more about our ready-to-use IT Chatbot flows.
 

Etiya Customer Service Chatbot is an autonomous, AI-supported real-time messaging tool, allowing seamless customer service management, and can be easily implemented to all digital channels and enterprise applications like CRM and CSM in your organization.

Etiya Customer Service Chatbot helps you to automate routine customer services operations and reduce operational costs while customers receive the support they want in a timely manner, without waiting in line or dialing IVR. With the Customer Service chatbot, you can provide 24/7 uninterrupted support and high-quality service to customers.

You can fill the form below to learn more about our Customer Services Chatbot.
 

Etiya Sales & Support Chatbot is an autonomous, AI-supported real-time messaging tool, allowing seamless sales and after-sales support management, and can be easily implemented to all digital channels including your websites and e-commerce sites and enterprise applications like CRM, CSM and Campaign Management in your organization.

Etiya Sales & Support Chatbot enables you to create new sales and cross-sell opportunities by providing personalized service to your customers in all your digital channels. Besides, it helps to increase customer satisfaction by meeting many requests from customers, such as questions about order status, adding additional products to the order, or product cancellations in real time.

You can fill the form below to learn more about our Sales & Support Chatbot.
 

Benefits

  • Higher customer satisfaction with personalized customer experience design
  • Detailed performance management via analysis and reporting features
  • Accelerating new customer acquisition via automation
  • Reducing the risks that affect service quality like training, employee experience
  • Providing operational resource optimization by automating routine procedures
  • 24/7 personalized service with the support of AI and natural language processing
  • Increasing Upsell and cross-sell via automation in digital channels
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