All CSPs have individual challenges and priorities in terms of modernizing their business systems. However, they all must go through their digital transformation journey, and get ready for new business models both in B2C and B2B, to ensure future growth.
TM Forum’s latest report, co-sponsored by Etiya, examines, how communications service providers (CSPs) should evolve and build future-proof business support systems (BSS) to deliver excellent digital experience and continuously meet customer expectations.
Download the report to read about:
- the overall status of the industry, business support systems and the transformation stage CSPs are in;
- how BSS is evolving to help monetize B2B opportunities;
- the importance of cloud migration and available options;
- future BSS investment and spending trends;
- Etiya’s phased approach, that helps CSPs to implement digital transformation in line with their most urgent requirements and long-term goals in capabilities, features, and customer experiences.