Etiya provides IT operation services to supply the desired level of maintenance and ensure Service Level Agreements are met. The ITIL standard is leveraged. Both Level 1 and Level 2 operations are offered.
Etiya Services provide the support Communications and Digital Service Providers need to successfully transform their businesses. Etiya services cover the entire business life cycle, from strategy formation, product development, and implementation to consultation and managed services.
Etiya continues to work very closely with some of the most advanced and forward-thinking service providers in the world and all Etiya products have been built to support actual operator needs. Our comprehensive B/OSS portfolio bridges telecommunications CRM, catalog-driven order management, and algorithm-driven applications. Etiya combines these innovative technologies with our consultants’ deep telecom knowledge and long-term experience to create custom solutions that meet individual service provider needs and environments.
These Individualized solutions enable service providers to increase their efficiency and agility, resulting in faster time-to-market and operational cost savings. Etiya's professional services are grouped into three areas: Consultancy, Managed Services, and IT Services.
Level 1 operation teams communicate directly with the problem owner and coordinate with Level 2 operation teams. They do all reporting and SLA monitoring.
Level 2 operation teams coordinate with L1 operation teams and are responsible for solving the problem.