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Recent Posts
Understanding Product Lifecycle Management
CSPs encounter various challenges within the digital economy, and one of those is how to manage their product portfolio. Creation of new products should be quick and flexible, while managing products from launch to retirement should be efficient and simple. To maintain control over their portfolio, operators require an efficient product lifecycle management tool, that supports them throughout this journey.
Explore TM Forum’s e-book sponsored by Etiya, to learn about the practical aspects and benefits of PLM, and how TM Forum’s standards contribute to simplicity and efficiency in the process.
Building Better Customer Bonds
Long-term customer relationships require understanding and empathy, which has to be embraced across an entire organization. To create a truly superior customer experience today, a customer-centric culture must be supported by transformative technologies.
Given the complexities of both the telco industry and human relationships in general, operators need specially designed products and tools to harmonize CX operations across all departments. This is essential to better understand and communicate with their customers and personalize their experience to build valuable long-term relationships.
Boosting the value proposition of Customer Digital Twins with AI
Digital twin technology has in active use across many sectors for years now, but within the telecommunications sector, it has typically been used on the OSS side. It is only more recently, with advances in AI technology, that using digital twins on the BSS side has become a more practical reality.
Read this blog to learn more about the newest digital twin use cases and how to boost the value proposition of customer digital twins with AI.
Driving digital transformation for enhanced sustainability and innovation
Sustainability is a strategic priority for CSPs and vendors, striving to reduce energy consumption while increasing data demands.
Meeting this challenge involves adopting sustainable technologies and innovative practices to minimize environmental impact, uphold social responsibility, and ensure long-term economic viability.
Read this blog written by Etiya CEO Aslan Doğan to learn more about the sustainable technologies that drive innovation and efficiency.
The Importance of AI in Improving CX
Artificial intelligence is still relatively new to the market but already proved to be a game-changer. It is yet to be seen how customers will benefit from further applications in the future. With its AI-driven platforms, Etiya already takes customer experiences to the next level and actively seeks new ways of improving CX with AI further.
Three key steps to smarter retention
Economic imperatives are refocusing telecom operators’ attention on customer retention once again. As a result, smarter churn management is becoming one of their top priorities, with AI in the center of more proactive, predictive and preventative strategies.
Check out this e-book of TM Forum and read more on what steps companies should take to succeed in customer retention.
Learn more about Etiya’s Digital BSS solution, and the most important AI-driven use cases that help operators improve their retention activities.
