Recent Posts
Security by design – Cornerstones of security and compliance in an AI-driven BSS
New technologies, such as cloud and AI create significant opportunities for telecom operators, but also introduce challenges that must be managed carefully, particularly around security and compliance.
CSPs must focus on 3 key areas: secure architecture, AI governance & guardrails, and robust data protection & privacy to tackle potential issues, and turn them into competitive advantage. Check out this article with Developing Telecoms to explore how operators can innovate securely, strengthen trust with customers and partners, and drive growth, while delivering exceptional CX.
Democratizing AI: Accelerating telco innovation with low-code solutions
Telco business teams need speed and flexibility, not IT roadmaps. They want to respond to market changes quickly, without waiting through long IT development cycles.
Low-code platforms, combined with AI and intelligent orchestration allow teams to build products, test ideas, enhance workflows, and adopt AI tools faster than ever. At the same time, the right governance keeps innovation safe, ensuring security, compliance, and system reliability.
Read this article from TM Forum to learn more.
How Agentic BSS and Digital Twin Are Reshaping Telecom Operations
Telecom operators are under pressure to move faster, operate smarter, and deliver better customer experiences. Thus, the conversation around AI in BSS is shifting from automating isolated tasks to building systems that can make better decisions, adapt in real time, and support more autonomous operations with the right controls in place.
In this interview with Mark Newman, Chief Analyst at TM Forum, Gülnihal Kaya, VP of Managed Services at Etiya, shares Etiya’s perspective on how Agentic AI and Digital Twin are helping shape the next era of BSS.
The Rise of Agentic BSS: Intelligence in Action to Maximize Business Impact
Discover how AI fundamentally transforms the way businesses operate. In this interview of Developing Telecoms at MWC2026, Barcelona, Onur Gümüş, Senior Product Manager of Etiya talks about how Agentic BSS takes personalization, efficiency and revenue growth to the next level with autonomous operations, and twin-driven decision intelligence.
Redefining the Telco Sales Experience Through AI-Driven CX
Customer experience in telecom begins already in the sales process, therefore excellence in orchestration is of utmost importance. By embedding CX directly into the commercial architecture, operators can improve conversion, reduce fallout, and set up a strong foundation for long-term trust, and business growth.
Check out this article with Pipeline to learn how AI-native sales orchestration enables experience-led sales and turns CX into measurable commercial outcomes.
From Operational Engine to Business Brain: The GenAI Shift in BSS
In this videocast, we unpack how Autonomous BSS is evolving from a back-office system into a strategic enabler — one that actively shapes customer experience, accelerates monetization, and improves operational efficiency. Drawing on real-world examples, we discuss how capabilities like Digital Twin modeling, embedded GenAI, and autonomous agents enable CSPs to move faster, personalize at scale, and compete with digital-native players.
