Companies need to embrace an omnichannel approach if they want to stay competitive and respond to new market demands. To maximize customer experience and get all the current and future capabilities a business needs, omnichannel solutions need careful planning and consideration.
The most suitable omnichannel approach can be different for various companies, depending on geography, market maturity, customer base, segment or product focuses, however, the key aspects CSPs need to consider when designing their omnichannel experiences are the same.
Download our report to learn more about the key technological and business aspects you need to keep in mind while embarking on this transformation journey.
Stakeholders in the ICT world envision a highly Connected Future where zero-touch automation is accessible to manage and control integrated services, devices, and networks dynamically. In order to monetize complex, multicomponent, and dynamic services, CSPs need a Digital BSS that supports a variety of novel, sophisticated functions.
What are the top 5 BSS requirements to support novel B2B customer demand for a more connected customer experience in the near future?
English, Chinese, or Spanish, the inhabitants of the earth use thousands of different languages to communicate. On the other side, the communicative language in the world of machines consists of only two numbers: 0 and 1. So, how can we bring these unrelated languages together in a way that will benefit everyone? If you’re wondering about it, let's make an informative introduction to natural language processing.
One of the most notable films of 2021 and perhaps the last 2.5 years of the pandemic, the Matrix will meet with the audience at the end of December 4. It is one of the most important examples of the “struggle” between human and machine in the history of cinema, but it is not the only one. The efforts of intelligent machines, including Terminator, created by humans, to destruct humanity on their own have been a subject that has not aged for decades.
Thanks to increased smartphones and social media penetration, a data-driven transformation has become possible in the retail sector for the last decade. Recent research shows that more than 75% of retail customers shop from multiple retail channels. As expected, digital channels are coming to the fore with the effect of the pandemic.
If we analyze Google trends, there is almost no search data for "what is digital transformation" until 2014. However, the "popularity" of the concept, which started to rise afterward, seems to have reached the highest level, especially after 2019.
Please fill the required fields