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Enhancing Customer Experience with Technology Investments

Improving the customer experience is the most important tool that brands can use to make a competitive distinction and increase customer loyalty.

Research shows that 73% of consumers believe that a differentiated experience is essential for customer loyalty. 

According to IDC research, there are five main aspects that will take customer experience to the next level by helping companies to gain understanding of their customer’s behaviours. 

Read this executive brief, written by IDC, to learn these 5 aspects and how they will help to improve the customer experience.

23.09.2021

How to drive revenue growth via effective campaign management capabilities

Campaigns are essential tools to boost sales, improve the customer experience and increase revenues. Most of the times, enhancing customer experience while increasing revenue is a challenging task for marketing departments.
You should evaluate many variables to create an effective campaign that balances experience improvement and revenue growth. 

Watch this webinar to explore;

-    Challenges of creating revenue generating campaigns
-    The right technologies for effective campaign management
-    How Etiya Campaign Management Platform can help to launch revenue generating campaigns
-    Campaign management use cases 

23.08.2021

Enabler of 5G monetization: Intelligent Slicing - where to start, how to enrich

The evolution of 5G network technology provides a new revenue opportunity for the global economy, regardless of the industry. 

Network Slicing is one of the most important key enablers of 5G that promises a huge leap in the sophistication of services and service delivery, particularly for a wide range of vertical customer markets.

In this webinar, we aimed to guide operators on how to start their journey to monetize the 5G ecosystem. Watch this on-demand webinar to explore:

•    How 5G networks will change the entire business, the most affected industries and use cases
•    The role of network slicing in this change
•    How to make the most of new 5G era with network slicing; where to start, how to proceed
•    Importance of phasing the journey, the steps to be taken
•    How Etiya 5G Intelligent Slicing Platform can help during this journey

12.07.2021

Improving Customer & Employee experience with Artificial Intelligence

86% of companies predict Artificial Intelligence (AI) to be mainstream technology at their companies. 
AI takes the organisations one step ahead the competition by changing their way of doing business. It helps organizations to boost revenues, lower their costs and uncover new opportunities via generation of new insights. 

Watch this on-demand webinar to see;
•    How AI transforms companies
•    How to use AI to get deeper understanding of customer behaviour and improve and personalize customer experience.
•    How to use AI to improve personalization and data-driven business outcomes within all enterprise applications
•    Customer & Employee Experience transformation use cases
 

30.06.2021

Digital Transformation in Finance Industry: The Latest State in Turkey

IDC predicts that 65% of global gross domestic product (GDP) will be digitalized by 2022. In addition, global investments in digital transformation (DX) are expected to exceed $6.8 trillion over the 2020–2023 period.

Companies that have successfully transformed themselves fully into digital enterprises generate twice as much revenue and operating profit as those that have not yet transformed.

In our joint report with IDC we are investigating where the finance companies are in the experience transformation, what are the reasons that encourage the use of new technologies, which technologies are used the most, and what results do they achieve.

22.06.2021

Digital Transformation in Retail Industry: The Latest State in Turkey

IDC predicts that 65% of global gross domestic product (GDP) will be digitalized by 2022. In addition, global investments in digital transformation (DX) are expected to exceed $6.8 trillion over the 2020–2023 period.

Companies that have successfully transformed themselves fully into digital enterprises generate twice as much revenue and operating profit as those that have not yet transformed.

In our joint report with IDC we are investigating where the retail companies are in the experience transformation, what are the reasons that encourage the use of new technologies, which technologies are used the most, and what results do they achieve.

22.06.2021
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