Legacy BSS systems are not capable of providing CSPs with the functionalities required for introducing new monetization models.
Adopting a cloud-native BSS will allow them to fine-tune their strategies, experiment with new business models, target new markets and segments, and launch innovative new products and services.
Watch TM Forum’s Hard Talk, where Etiya’s Chief Commercial Officer, Apostolos Kallis is discussing the importance of adopting a cloud-native BSS, the challenges and solutions of deployment, and the different approaches CSPs can take in this journey.
As digitalization and innovations change the way individuals and organizations interact, our generation is facing new concerns regarding digital engagement. Many discussions are taking place on how to expand digitalization, and at the same time, protect the privacy and dignity of individuals and organizations. This has become one of the biggest challenges for companies.
Digital Twins technology has been used in a variety of industries for decades but is probably most often identified with applications in aerospace manufacturing, architecture, and computer-aided design. But there are also opportunities to use digital twins in telecoms to improve everything from customer experience (CX) to real-time network visibility and even autonomous networks.
CSPs need to prioritize their needs and modernize their BSS systems step by step, in order to avoid digital transformation to become a nightmare project. Read our blog about our holistic transformation approach, to learn how to clarify your drivers for the transformation and fully align your enterprise capabilities to customer needs and to the strategic objectives of your company.
CSPs are modernizing their BSS stack at different speed and in line with their individual priorities. But they all must get ready for new business models both in B2C and B2B, to ensure future growth, and improved customer experiences in the new digital age.
Check out TM Forum’s webinar, with Etiya’s Account Director, Ergün Mercan as one of the panelists, to learn:
- What is the overall status of the industry and what are the BSS capabilities and functionalities required for potential revenue growth;
- The role of open architecture and cloud migration;
- BSS requirements for enterprise services and monetizing on new technologies.
All CSPs have individual challenges and priorities in terms of modernizing their business systems. However, they all must go through their digital transformation journey, and get ready for new business models both in B2C and B2B, to ensure future growth.
TM Forum’s latest report examines, how communications service providers (CSPs) should evolve and build future-proof business support systems (BSS) to deliver excellent digital experience and continuously meet customer expectations.