Recent Posts
Five Must-Have BSS Capabilities for a Connected Future
In today's fast-evolving telecom landscape, business support systems (BSS) are no longer just operational tools—they’re crucial revenue drivers. With the rise of 5G, IoT, and complex B2B2X ecosystems, modern BSS must deliver hyper-personalised experiences, agile service innovation, and seamless collaboration.
Discover the five essential BSS capabilities CSPs need to embrace to not only keep pace but lead in a connected future, transforming customer interactions into strategic growth opportunities.
AI in Customer Service: A Strategic Advantage for Telcos
AI is transforming telco customer service, shifting from reactive support to proactive, personalized experiences. Smarter chatbots/conversational agents, AI-powered contact centers, and predictive analytics enhance efficiency, speed up case resolutions, reduce churn, and drive loyalty.
Discover how Customer Service evolves into a strategic role enabling operators to deliver smarter, more efficient and truly customer-centric experiences.
Powering Next-level CX with Digital Twins
As connectivity is becoming commoditized, Customer Experience becomes the key differentiator that drives customer retention, brand loyalty and revenue growth.
An AI-driven Digital BSS with integrated Digital Twin capability is essential for telcos to offer hyper-personalized products and services, that resonate with the customers and lead to enhanced satisfaction.
Read this Pipeline article to discover more on what Digital Twins can offer.
Future BSS: building new customer-focused strategies
Customer focus is a permanent element of today’s telco strategies, but the implementation toolbox is constantly changing and expanding. An AI-driven BSS is a must-have for all operators. But beyond that, they also have to be bold and try new business models for enhanced monetization and for serving customer needs in a hyper-personalized way.
Tune in and check out the latest industry trends on BSS, both from a TM Forum analyst’s and a vendor’s perspective.
Future BSS: building new customer-focused strategies
While the digital transformation landscape is rapidly changing, customer experience remains the main driver of telco BSS investments. Business agility, personalization capabilities and automated operations are key enablers for operators in providing superior CX.
Discover valuable insights and real-life success stories from operators worldwide. Download this report from TM Forum, sponsored by Etiya, to learn more.
Uncovering hidden market potential: How digital brands are boosting operator revenues and market share
In the highly competitive telecom sector, differentiating offerings and capturing niche markets are crucial for growth. This article explores how operators leverage digital brands to stay ahead of commoditization and efficiently tap into underserved customer segments.
With Digital Business Platforms for digital brands, launching digital brands has never been faster or more scalable, enabling operators to offer personalised services and pricing that resonate with diverse consumer needs.
Discover how embracing digital brands can significantly improve operational efficiency and market reach.
