Recent Posts
Having my own digital twin, a living thing in a data center?
In the ever-evolving landscape of digital transformation, the motivation for leveraging cutting-edge technologies goes beyond answering the questions starting with "how" to include the more fundamental "why." How will it serve customers? How will it affect revenue?
Interview: Operator Strategies for Diversification through Multiple Brands
In this interview by Developing Telecoms, Sofiene Kamoun, VP Executive Innovation Advisor at Etiya talks about the increasing diversification of the telco markets, and the growth potential that such market environment offers to CSPs who are adopting multibrand strategies.
Operator Strategies for Diversification through Multiple Brands
Adopting a multibrand strategy allows CSPs to manage their increasingly diverse customer base in a more tailored manner. However, this strategic direction presents various challenges both on the business and technical sides.
Check out this new Special Report from Developing Telecoms, sponsored by Etiya, to read about the benefits of managing multiple brands, and also learn about how to overcome difficulties along the way.
Advancing Telco CX Through AI-Driven BSS and Personalization Strategies
The telecom industry has always been an early adopter of AI, primarily due to its inherent reliance on vast amounts of data. CSPs manage continuously growing data repositories, enabling them to accelerate service delivery and enhance service quality.
Read The Fast Mode’s new E-book sponsored by Etiya to gain insight into use of AI in telecom industry.
Getting closer to the customer with GenAI
Generative AI (GenAI) is transforming customer service, sales, and marketing processes within CSP organizations. By taking the first use cases into production, CSPs will have the opportunity to bring their customers closer and bridge the customer experience gap with firms that were born digitally native.
Read TM Forum’s new blog sponsored by Etiya to see how to get closer to the customer with GenAI, enhance customer interactions, and drive new revenues.
Driving Hyper-Personalization via AI-Driven BSS for Telco CX
AI-driven BSS is reshaping business operations and customer interactions in the rapidly evolving telecom sector. With the convergence of advanced analytics, machine learning (ML), deep learning (DL), and GenAI technologies, telecom operators are harnessing the vast amount of data they generate to drive hyper-personalized customer experiences (CX) like never before.
Please read this article of the Fast Mode to learn more about how an AI-driven BSS platform can drive hyper-personalization.
