Recent Posts
The experience-driven economy: how should telcos lead the charge?
The experience-driven economy is redefining the role of telecom operators.
It is no longer about selling products or services, but about creating emotional, personal experiences. Operators have the reach, real-time data, and agility to move from transactions to relationships, using insights to predict and meet customer needs.
With AI and modern BSS, telcos can become true experience providers, blending technology and human touch into every interaction.
Interview: Building Smarter Customer Journeys in Telecom
As telecom markets evolve, delivering smarter, more personalised customer journeys has become essential for operators focused on growth and innovation.
Discover insights from Albert Nemet in his recent interview with Developing Telecoms, where he explores how Etiya’s advanced AI platform, including cutting-edge Digital Twin technology and Generative AI, is empowering telecom companies to create smarter customer experiences, ranging from proactive support to highly targeted marketing.
Five Must-Have BSS Capabilities for a Connected Future
In today's fast-evolving telecom landscape, business support systems (BSS) are no longer just operational tools—they’re crucial revenue drivers. With the rise of 5G, IoT, and complex B2B2X ecosystems, modern BSS must deliver hyper-personalised experiences, agile service innovation, and seamless collaboration.
Discover the five essential BSS capabilities CSPs need to embrace to not only keep pace but lead in a connected future, transforming customer interactions into strategic growth opportunities.
AI in Customer Service: A Strategic Advantage for Telcos
AI is transforming telco customer service, shifting from reactive support to proactive, personalized experiences. Smarter chatbots/conversational agents, AI-powered contact centers, and predictive analytics enhance efficiency, speed up case resolutions, reduce churn, and drive loyalty.
Discover how Customer Service evolves into a strategic role enabling operators to deliver smarter, more efficient and truly customer-centric experiences.
Powering Next-level CX with Digital Twins
As connectivity is becoming commoditized, Customer Experience becomes the key differentiator that drives customer retention, brand loyalty and revenue growth.
An AI-driven Digital BSS with integrated Digital Twin capability is essential for telcos to offer hyper-personalized products and services, that resonate with the customers and lead to enhanced satisfaction.
Read this Pipeline article to discover more on what Digital Twins can offer.
Future BSS: building new customer-focused strategies
Customer focus is a permanent element of today’s telco strategies, but the implementation toolbox is constantly changing and expanding. An AI-driven BSS is a must-have for all operators. But beyond that, they also have to be bold and try new business models for enhanced monetization and for serving customer needs in a hyper-personalized way.
Tune in and check out the latest industry trends on BSS, both from a TM Forum analyst’s and a vendor’s perspective.
