Etiya Products

Customer Relationship Management

Etiya provides a value-adding consultancy that is based on real experience and knowhow, as Etiya has been into diverse projects for customers worldwide and international standards.

 

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Product Catalog Management

Etiya Product Catalog Management supports and manages the product lifecycle by managing services, marketing, and commercial and technical catalogs. It provides flexible offer and catalog configuration and enables companies to quickly launch offers to the market.

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Configure, Price and Quote

Etiya Configure, Price, Quote (CPQ) manages the complexity of multiple services carried out by different functions in a single offer, making complex product, pricing and business rules centrally, automatically and in real time accessible.

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Order Management

Etiya Order Management provides real-time, catalog-driven, dynamic order management with full order visibility to speed creation and fulfillment of accurate orders. 

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Customer Service Management

Etiya Customer Service Management provides omnichannel predictive and prescriptive customer service recommendations and automatically orchestrates workflows, while increasing Customer Service Representative (CSR) efficiency and customer satisfaction. 

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Omni-Channel Digital Frontend

Etiya Omnichannel Digital Frontend provides seamless, consistent and integrated customer experience from any device or channel. Self-care customers can access and manage their account anytime, anywhere, on any device, with each channel being aware of what has been done at other channels. 

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Billing and Charging Management

Etiya Billing and Charging Management supports a wide group of products, ranging from voice, text, data, and video services to event and content-based services. State-of-the-art tariff technology provides powerful and flexible discount management and is under Customer Relationship Management control. 

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Chatbot

Etiya Chatbot is an autonomous, real-time messaging tool supported by AI, allowing seamless customer management and can be easily implemented to all digital channels and applications within the organizations.

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Campaign Management

Etiya Campaign Management Platform creates seamless campaigns that proactively provide attractive offers and recommendations to the right customer, at the right time, in real-time. 

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Digital Interaction Management

For companies who want to ease and enrich their digital customer interactions, Etiya Digital Interaction Management provides effective social listening and proactive channel management using artificial intelligence technologies through a single platform. 

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Artificial Intelligence Platform

Etiya uses the building block of future technology, artificial intelligence technologies, and enables automation between service and operation processes. It allows service providers to be able to offer personalized services and propositions through emotional, contextual predictions and recommendation mechanisms.
 

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