Business support systems (BSS) are at the heart of telco B2B operations. BSS provides the information and processing systems required to register new customers, configure their services, account for their usage, and generate invoices; therefore, it plays an increasingly important role in revenue assurance and in delivering superior end-to-end experience for customers.
In the B2B segment, complexity of services, pricing and delivery, and the novel technologies involved require a new monetization approach for telcos.
In this e-book, you will find valuable insights on how next generation BSS can unleash telco B2B and B2B2X opportunities:
- a comprehensive analysis on the BSS market trends, including outlook on cloud, low-code/no-code solutions, and the importance of CX and automation;
- valuable industry views;
- roles and capabilities of a modern digital BSS to prepare CSPs for providing next-gen technology services and enable monetization;
- how a phased approach to digital transformation can help CSPs in times of economic uncertainties;
- further reports on new approaches to B2B customer segmentation and key BSS requirements.
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