Etiya launches CEM and Omni Channel products at Tm Forum Live!


OSS/BSS specialist unveils two new products and participates in three ‘proof-of-value’ Catalyst demonstrations in Nice

NICE, FRANCE, 15 May 2017 — Etiya, the leading independent software vendor providing telco customer relationship management (CRM), catalog-driven and algorithm-driven B/OSS, CEM, onmichannel self-care and social media analystics, is at TM Forum Live event in Nice with the launch of two customer experience-focused products and its participation in three ‘proof-of-value’ Catalyst projects.

Two new products with a strong focus on the customer experience The new Etiya Customer Experience Management (CEM) solution is designed to provide communications and digital service providers with the ability to guide a customer to the best possible experience by using prescriptive and predictive customer journey mapping. With Etiya Omni Channel Self Care, CSPs and DSPs are able to let their customers manage and control their own products and services on any device, channel, and at any time. Service providers are able to market, sell, and maintain simple or complex communication products and services online.

Etiya will also be participating in three TM Forum Catalyst events: NFV Management with Open APIs in Open Source MANO: Etiya is investing in network functions virtualisation (NFV) and software-defined network (SDN) technology, especially NFV orchestration and management. With this catalyst project, Etiya aims to demonstrate how easily Etiya BSS applications can be integrated with the NFV/SDN ecosystem.

Healthcare IoT and Analytics: Etiya also invests in applications that support smart health and the management of the Internet of Things (IoT). With the help of algorithm-driven applications, predictive analysis, chatbots, and text/speech analysis, Etiya brings an innovative approach to the automated resolution of problems.

Etiya is an influencing player in customer behaviour analysis and recommendation engines. In the Omnichannel Collaboration Experience – Phase III Catalyst project, Etiya will bring its experience in big data analytics and predictive learning to enrich customer interaction history with current experiences and behaviours.

TM Forum Live! runs from 15-18 May 2017 at the Acropolis Convention Centre in Nice, France.