Etiya, the leading independent software vendor providing customer relationship management (CRM), catalog-driven and algorithm-driven BSS/OSS, CEM, omni-channel digital frontend and social media analytics, announced a significant multi-year contract win with a leading North American tier-1 operator for a full-stack BSS/OSS deployment combined with a managed services agreement.
Etiya is providing a software-as-a-service (SaaS) solution for the digital front-end, while the full-stack BSS/OSS implementation includes the core network. Etiya is also the first software vendor to bring to market an SaaS-based BSS/OSS solution supported by artificial intelligence (AI).
"Our innovation in BSS, using AI technologies with modern customer experience management applications has been the catalyst for winning this contract”, said Apostolos Kallis, SVP Business Development, Etiya. “Our OSS partners and worldwide delivery capabilities further supplement our technology strengths”