Overview

The strength of digital channel interactions and the experience of companies affect customer satisfaction and loyalty. Hence, companies should provide accessible digital channels, whenever the customer needs them, to offer a better experience in every interaction.

For companies who want to ease and enrich their digital customer interactions, Etiya Digital Interaction Management provides effective social listening and proactive channel management through a single platform.

Etiya Digital Interaction Management enables companies to increase their brand’s reputation and grow their business through improved digital interactions. It enables them to:

•    Reach out to a bigger audience
•    Reduce Opex cost in digital operations
•    Generate leads
•    Collect first-hand customer feedback and insight
•    Improve engagement
•    Boost the brand’s loyalty and sales
•    Strengthen marketing strategy
•    Keep an eye on competitors

Etiya Digital Interaction Management provides a competitive and critical enrichment for seamless communication with customers under all circumstances. With the platform, social listening and media tracking through digital channels are made possible. In addition, all notifications from social media and e-mail channels can be collected in a single environment and can be managed effectively and efficiently with the power of artificial intelligence.

Thanks to the platform’s task management feature, Etiya ensures that all employees, even if they are remote, can access notifications from social media and e-mail channels in a single location. They can handle all messages quickly and easily from a single point. Thus, it facilitates coordination, cooperation, and teamwork, especially in the follow-up and management of social channels.

Etiya Digital Interaction Management is supported by artificial intelligence and provides a sentiment analysis process that includes natural language use, text analysis, and computational linguistic functions that identify customers' emotions. Therefore, it provides the opportunity to make a sentiment analysis of social media interactions.

The keyword monitoring feature of the platform enables tracking and analysis of important keywords in digital channels, which allows social listening for both the company and its competitors. It is also possible to reach customer insights and manage customers proactively via keyword monitoring. With the noise filtering feature, irrelevant data from keywords are automatically tagged as 'spam' with artificial intelligence support, and subsequently eliminated.

The platform offers proper commercial models with customized packages as well as the opportunity of fast installation via cloud infrastructure.
 

Features of Digital Interaction Management

    • Social listening through digital media
    • All interactions in one management inbox
    • Prospect identification via keyword monitoring
    • Easy access and reply to messages on one platform
    • Efficient follow up and task management
    • Effective social communication management
    • Analytics to measure social media effects on business goals
    • Customer-based sentiment analysis with AI
    • Message categorization
    • Access to customer insights for marketing and customer service actions
    • Early warning against cyber-attacks via alarm feature

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