The move to SaaS BSS and the adoption of modern AI technologies represent a leap forward in optimizing BSS operations and workloads, and improving customer experiences.
As SaaS BSS eliminates a major layer of complexity— namely the management of BSS application stacks, telcos are no longer burdened with time-consuming software-related tasks. Instead, they can shift their focus from IT operations to business growth, concentrating on service innovation, building strategic partnerships, expanding into new markets, and improving monetization strategies.
However, as every innovation, these also bring new challenges and require new approaches to security and compliance. In order to improve customer loyalty, telcos need to address these challenges and turn SaaS BSS security-by-design into a strategic differentiator that strengthens trust, improves reputation and thus, drives revenues.
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