Recent Posts
From AI to Customer Satisfaction in 5 ways
Artificial Intelligence (AI) is not only going to profoundly change that way in which service providers operate their networks and do business, but it is also going to dramatically change the way they interact with their customers. In fact, using AI to enhance interactions with customers is the single most popular application today. According to Gartner Research, more than 85% of all customer interactions will be digital and managed without a human by 2020.
Will AI end fraud in telecoms?
Fraud is, unfortunately, still rife throughout the telecommunications industry, and has previously proved remarkably resistant to efforts to stamp it out.
Indeed, the TM Forum says fraud remains one of the most significant threats to operator margins and security today, noting that fraud attacks “occur continuously on even the most monitored networks, forcing operators to constantly improve their methods of protection”.
Evolucion Digital Whitepaper - America Latina
EVOLUCION DIGITAL, UN NUEVO ENFOQUE DE DIGITAL BSS / OSS
"Obtenga digital lista solo en 100 días"
En el mundo de hoy, el cambio no solo se produce rápidamente, sino que también obliga a las empresas a cambiar rápidamente. La digitalización es la clave para acelerar ese cambio.
Evolucion Digital Whitepaper
EVOLUCION DIGITAL, UN NUEVO ENFOQUE DE DIGITAL BSS / OSS
"Obtenga digital lista solo en 100 días"
En el mundo de hoy, el cambio no solo se produce rápidamente, sino que también obliga a las empresas a cambiar rápidamente. La digitalización es la clave para acelerar ese cambio.
Creating Unique Customer Experience Design with Digital Twins
When we hear the term “good old days,” we imagine the simpler times before smartphones or social media, when consumerism was constrained due to the limited choices of goods and services on offer.
During that period, when the options were limited and preferences were predictable, the economic system was structured accordingly. It was a market economy where the functional value of goods was essential and the exact same product or service could easily be offered to a large group of people.
Will the chatbot be a game changer in the customer experience?
In the last few years chatbots have emerged as a must-have complementary element of an operator’s customer service centre or call centre — and in some cases, they are even replacing more traditional methods of customer support.
Certainly, chatbots can be applied in various ways within an operator’s customer service and marketing operations so as to help improve the efficiency and timeliness of resolving customer support queries, as well as marketing and selling new products and services. These virtual digital assistants are already able to relieve the burden on employees by directly addressing some of the more rudimentary questions that customers may ask. At the same time, natural language processing, machine learning and other AI techniques are constantly adding new functions and capabilities.
